Jobs
Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Companies Explore leading companies actively hiring talent

Jobs

Interviews

Home
>
Jobs in thane
>
Concentrix
>
Operations Manager

Operations Manager

Concentrix

3 years

Thane Maharashtra India

Posted:7 months ago

Apply

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role And Key Responsibilities

Oversee end-to-end operations for the telecom collections process.
Ensure achievement of collection targets and adherence to SLAs.
Develop and implement strategies to improve recovery rates and reduce delinquency.
Monitor team performance, provide guidance to Team Leaders, and drive operational excellence.
Manage client relationships and ensure compliance with contractual obligations.
Analyze process metrics, prepare MIS reports, and present insights to senior management.
Drive process improvements, automation, and cost optimization initiatives.
Ensure compliance with regulatory and company policies

Key Skills & Knowledge

2–3 years in a managerial role with experience in telecom collections in contact centre
Strong leadership and people management skills.
Excellent analytical and problem-solving abilities.
Proficiency in MS Excel, reporting tools, and collection systems.
Ability to handle client interactions and manage escalations effectively.
Educational Qualification : Graduate in any discipline .

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Skills Required

technology engagement strategies drive compliance analyze metrics reports automation optimization leadership management excel reporting recruitment processing recruiting

Work Mode

On-site

Job Type

Full Time

More Jobs at Concentrix

.NET Framework Developer

Great nicobar, Andaman and nicobar islands, India

7.0 - 7.0 yrs

Salary: Not disclosed

Customer Support Advisors Gurgaon - Voice & Non-Voice Process

Thane, Maharashtra, India

1.0 - 3.0 yrs

Salary: Not disclosed

Representative, Operations

Thane, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Operations Manager

Thane, maharashtra, in

2.0 - 2.0 yrs

Salary: Not disclosed

Customer Service Representative

Thane, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Concentrix

Business Process Outsourcing

Irving

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Operations Manager