Operations Manager

Job Summary:

Operations Manager

Key Responsibilities:

Operations & Service Delivery

• Oversee day-to-day Integrated Facility Management (IFM) operations across assigned sites (Hard & Soft Services).
  
• Monitor service KPIs/SLA adherence and drive continuous improvements in delivery.
  
• Coordinate with site teams to ensure timely execution of preventive and corrective maintenance schedules.
  
• Handle escalations and ensure timely resolution of operational issues.
  

Client Management

• Act as the primary point of contact for clients regarding all operational aspects.
  
• Build and maintain strong client relationships; regularly conduct service reviews and feedback sessions.
  
• Ensure contract compliance and work proactively to address client needs.
  

Team Management

• Lead, mentor, and supervise a team of facility executives, supervisors, and technicians.
  
• Define roles, set objectives, and evaluate performance.
  
• Identify training needs and facilitate skill development programs.
  

Vendor & Procurement Management

• Oversee vendor performance, service contracts, and material procurement.
  
• Ensure vendors adhere to company standards and compliance protocols.
  
• Negotiate vendor contracts to optimize service quality and cost efficiency.
  

Budgeting & Reporting

• Support in budget preparation and ensure operational costs are within approved limits.
  
• Track and report on KPIs, incident reports, maintenance logs, and cost optimization.
  
• Prepare and present monthly MIS reports to management and clients.
  

Compliance & Safety

• Ensure all operations are compliant with statutory, safety, and environmental regulations.
  
• Conduct audits, inspections, and risk assessments as required.
  
• Promote a safety-first culture across all sites.
  

Qualifications & Experience:

• Bachelors degree in Engineering / Facilities Management / Business Administration or related field.
  
• 6–10 years of relevant experience in Facility/Operations Management, preferably in an IFM setup.
  
• Prior experience managing large commercial, industrial, or mixed-use facilities.
  
• Strong understanding of MEP systems, housekeeping, security, and soft services.
  

Key Skills:

• Leadership & People Management
  
• Client Relationship Management
  
• Operational Excellence & SLA/KPI Monitoring
  
• Budgeting & Cost Control
  
• Vendor Management
  
• Strong Communication & Negotiation Skills
  
• Problem-solving & Decision-making
  
• Knowledge of CAFM/CMMS tools (preferred)
  

Work Conditions:

• Willingness to travel to client sites as required.
  
• Availability for emergencies or urgent issues outside of working hours.