Operations Manager

Company Description

RARE Hospitality & Services Pvt Ltd is a leading Comprehensive Facility Management organization with over three decades of industry expertise. As part of the SIS Group Enterprise, a billion-dollar multinational firm, the company operates with a strong Pan-India presence. RARE Hospitality specializes in Integrated Facility Management (IFM) services across diverse sectors such as Healthcare, Hospitality, BFSI, Education, Manufacturing, and Corporates. With a pioneering approach to Facility Management for the Healthcare Industry, we offer tailored services like Environmental Cleaning, Engineering, and Pottering services to meet the specific needs of our clients.

Role Description

The Senior Executive Operations plays a key role in ensuring smooth and efficient delivery of facility management services across client sites. The role involves overseeing daily operations of soft services such as housekeeping, pantry, security, pest control, and landscaping, while ensuring adherence to company standards, service level agreements (SLAs), and client expectations.

This position demands a hands-on, proactive professional who can manage multiple sites, coordinate with teams, vendors, and clients, and ensure continuous improvement in service quality, cost-effectiveness, and operational efficiency.

Key Responsibilities:

1. Operations & Service Delivery

Supervise and manage day-to-day facility operations for assigned client sites.

Ensure all soft services (housekeeping, pantry, faade cleaning, pest control, etc.) are performed as per defined SOPs and SLAs.

Conduct daily/weekly site inspections to assess service quality and identify improvement areas.

Coordinate with the engineering team for maintenance-related requirements and ensure timely resolution.

2. Client Relationship Management

Serve as the primary point of contact for clients regarding operational issues and service delivery.

Understand client expectations and customize services accordingly to ensure satisfaction.

Conduct monthly client meetings and share performance reports, action plans, and feedback resolutions.

Build and maintain strong professional relationships with client representatives.

3. Staff & Vendor Management

Manage deployment, scheduling, and supervision of facility staff (housekeepers, pantry boys, supervisors, etc.).

Conduct staff training and briefing sessions to ensure high service quality and compliance.

Monitor vendor performance and ensure contract compliance, service efficiency, and cost-effectiveness.

Support recruitment, induction, and performance evaluation of site-level staff.

4. Financial & Inventory Control

Track operational expenses and support the manager in preparing site-wise budgets.

Ensure optimal utilization of manpower, consumables, and materials.

Maintain proper inventory of cleaning materials, uniforms, and consumables.

Verify and approve vendor bills and manpower attendance sheets.

5. Compliance, Safety & Quality

Ensure all operations comply with statutory, environmental, and safety regulations.

Conduct regular safety meetings and ensure use of PPEs by staff.

Implement quality audits and maintain documentation for internal and client audits.

Drive continuous improvement initiatives for service delivery and operational excellence.

Qualifications & Experience:

Bachelor’s Degree in Business Administration, Hotel Management, or Facility Management.

4+ years of experience in facility management, preferably in soft services or Facility Management Industry

Experience handling multi-site operations and client portfolios.

Strong command over MS Office and facility management software.