Operations Manager

As an Operations Manager at Satellite Teams in Jaipur, India, you will play a crucial role in ensuring exceptional performance and service delivery to U.S.-based clients. Your responsibilities will include: - Overseeing day-to-day operations to ensure teams meet performance goals and client expectations consistently. - Leading, coaching, and mentoring supervisors, team leads, and staff to foster high performance, accountability, and professional growth. - Building and maintaining strong relationships with U.S.-based clients as their primary point of contact for updates, escalations, and performance discussions. - Collaborating with internal departments (Recruitment, HR, Training, and Finance) to ensure proper staffing, onboarding, and support for teams. - Monitoring key performance metrics, identifying areas for process improvement, and enhancing operational efficiency. - Analyzing performance data and generating regular reports for leadership and client review. - Partnering with leadership to implement strategies that boost employee engagement, retention, and client satisfaction. - Ensuring compliance with company policies, processes, and client-specific requirements. Qualifications required for this role: - Bachelor's degree in Business Administration, Operations Management, or a related field. - Minimum 5 years of experience in operations management, service delivery, or client account management, preferably in a staffing or outsourcing environment. - Proven track record in managing teams and client relationships, especially with U.S.-based clients. - Strong leadership, communication, and analytical skills. - Ability to manage multiple teams and projects in a dynamic environment. - Excellent problem-solving and decision-making skills. - Willingness to work on-site in Jaipur and collaborate across different time zones. Join Satellite Teams in Jaipur and be part of a dynamic team dedicated to delivering exceptional service to clients while fostering professional growth and success.,