Operations Manager

Teleperformance (TP)

4 - 9 years

8 - 12 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

operations manager customer experience management operations operational excellence performance management customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

The Operations Manager will be responsible for overseeing business operations, improving processes, and ensuring efficient execution across teams. This role focuses on strategic planning, performance management, and operational excellence.

Key Responsibilities:

Manage daily operations and ensure smooth workflow across departments.
Monitor KPIs, productivity, and service levels to meet business goals.
Implement process improvements to enhance efficiency and quality.
Lead and mentor team leaders and operational staff.
Coordinate with cross-functional teams for operational alignment.
Manage escalations and ensure timely resolution of issues.
Develop operational plans, forecasts, and resource allocation strategies.
Prepare operational reports and present performance insights to leadership.

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