Operations Manager – Post-Installation On-Site Support

Job Summary:

The Operations Manager – Post-Installation On-Site Support is responsible for overseeing all operational aspects of customer support after installation or deployment of a product or service. This role ensures smooth handovers from project or installation teams, coordinates on-site technical support, manages field teams, and ensures a high level of customer satisfaction during the post-installation phase. The role combines logistics, customer service, and field team management to drive operational excellence and long-term client success.

Key Responsibilities:

• Lead and manage post-installation on-site support operations across multiple client locations.
• Coordinate with project, installation, and technical teams to ensure seamless transition to support phase.
• Manage a team of field service technicians and support staff, including scheduling, training, and performance monitoring.
• Act as the primary point of contact for escalated client issues related to post-installation support.
• Ensure timely resolution of service issues, defects, or configuration problems reported by clients.
• Monitor SLAs, support metrics, and field team performance to meet or exceed service standards.
• Optimize post-installation support processes and develop standard operating procedures (SOPs).
• Work closely with engineering, QA, and product teams to relay field issues and drive corrective actions.
• Maintain strong relationships with clients to ensure satisfaction and identify opportunities for improvement or upsell.
• Ensure compliance with safety, legal, and regulatory requirements at on-site locations.
• Prepare operational reports, track KPIs, and recommend improvements to senior leadership.

Qualifications:

• Bachelor’s degree in Business, Operations Management, Engineering, or related field.
• 5+ years of operations or field support experience, preferably in a technical or installation-heavy industry.
• 2+ years in a managerial or supervisory role.
• Strong leadership, coordination, and communication skills.
• Familiarity with CRM or field service management software.
• Ability to manage multiple field teams, projects, and priorities simultaneously.
• Willingness to travel to client sites as needed.
• Technical aptitude or background is a plus (e.g., telecom, hardware, IoT, industrial equipment).

If interested share your resume on talentacqisition@valeurfabtex.com or +91 9289938423

Job Type: Full-time

Pay: ₹50,000.00 - ₹65,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person