Operations Manager Outsourcing GB

WTW Global Delivery And Solutions

10 - 15 years

20 - 25 Lacs

thane

Posted:3 hours ago| Platform:

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Skills Required

performance management project management underwriting consulting actuarial outsourcing service quality operations analytics client management

Work Mode

Work from Office

Job Type

Full Time

Job Description

10+ years of overall experience, including 4+ years in UK pensions operations (mandatory).
Strong understanding of UK Pensions Legislation & Regulations, with the ability to interpret and apply them in dynamic operational environments.
Proven experience leading hybrid and cross-location teams; track record as a change leader in transformation programmes, system migrations, or regulatory shifts.
Budget management, capacity/resource planning, and data-driven operational decision-making expertise.
Skilled at navigating senior stakeholder relationships and influencing outcomes.
UK pensions certifications (preferred).
Demonstrated ability to develop and mentor managers/team leads to build future-ready capabilities.
Strong background in performance management, coaching, and team engagement.
Proven success in building high-performing teams and implementing progressive talent strategies.
Ability to shape and execute BU-level strategic plans, aligning short-term priorities with long-term vision.
Experience in work transitions, process optimisation, and compliance governance.
Expertise in designing, tracking, and improving KPIs, SLAs, and other operational metrics.
Evidence of delivering initiatives with measurable business impact.
Strong client-first mindset, ensuring operational alignment with service delivery standards.
Financial acumen in managing budgets, measuring ROI, and delivering cost-efficient service models.
Strong organisational and time management skills.
Advanced proficiency in MS Excel and Word.

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