Operations Manager

• Possess working experience in the operations department of any Housing Finance Company or NBFC, with strong exposure to housing loan and loan against property (LAP) processes.
• Checking of loan documentation and handle end-to-end processing of housing loan and LAP files.
• Manage and guide the Branch Operations Team effectively across multiple branches ensuring smooth operational workflows.
• Verify documents as per the companys policy and checklist standards; assist Branch Managers and Business Development Managers (BDMs) in raising and resolving queries on loan cases promptly.
• Identify documentation discrepancies submitted by BDMs and collaborate with Credit, Legal, and Compliance teams to resolve these queries efficiently.
• Prepare various MIS reports related to Lead generation, Loan Login, Sanction, and Disbursement for operational tracking and management review.
• Implementation of LOS for loan files movement from Lead to Disbursement.
• Operate the Loan Management System (LMS) for accurate data entry and coordinate with the LMS vendor to resolve system-related issues.
• Check physical loan files regularly and ensure all necessary documentation is correctly arranged and maintained.
• Manage and monitor the dispatch process for customer documentation such as welcome letters, Statements of Account (SOA), etc., ensuring adherence to internal turnaround times (TAT).

  Role & responsibilities

Preferred candidate profile