Operations Manager

*Job Title: Outlet Manager*

*Industry: Quick Service Restaurant (QSR)*

*Specialty: Authentic Punjabi Cuisine*

*Key Responsibilities:*

1. Supervise daily restaurant operations, including kitchen, service, and front-of-house.

2. Lead, train, and motivate outlet staff to maintain high service standards.

3. Manage inventory, procurement, and vendor coordination to ensure consistent stock levels.

4. Ensure adherence to food safety and hygiene standards (FSSAI compliance).

5. Monitor outlet sales, control costs, and meet monthly revenue targets.

6. Handle customer feedback and complaints with professionalism and empathy.

7. Maintain cleanliness, ambiance, and visual appeal of the outlet.

8. Implement SOPs and brand standards across all operations.

9. Prepare daily sales reports and submit timely MIS to management.

10. Ensure all equipment and infrastructure are maintained and functional.

*Requirements:*

1. Minimum 2-4 years of experience in QSR or restaurant operations (Punjabi cuisine experience preferred).

2. Proven team management and leadership skills.

3. Strong understanding of inventory control, POS systems, and basic accounting.

4. Excellent communication and interpersonal abilities.

5. Customer-first mindset and ability to work in a fast-paced environment.

6. Knowledge of food safety standards and local compliance regulations.

Job Types: Full-time, Permanent

Pay: ₹14,054.44 - ₹29,577.56 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• Outlet Manager: 2 years (Required)
• Restaurant: 2 years (Required)

Work Location: In person