Operations Manager

Please find the JD for the Pune Operations Manager. Operational Management: Overseeing Helpee daily Pune operations, monitor employees and daily operations to meet the strategic goal set for a particular department. Maintaining budgets and optimizing expenses: Developing and justifying vertical-specific budgets, overseeing resource allocation while maintaining budgetary control & enforcing business policies Process improvement: Implementing operational best practices & driving innovation and continuous improvement. Revenue Growth Management: Driving sustainable and profitable growth of the business by increasing customer base, optimizing pricing, marketing, & sales. Customer Retention’s Management: Develop aggressive retention strategies with the city leads based on customer feedback. Revenue & Target: Guide and monitor teams to ensure adherence to revenue and profit targets for the quarter as set up by management. Quality Management: Reviewing customer feedback and understanding customer demands and expectations of services. Sourcing & On-boarding Helpee Hands (Partners) to the platform Follow up with customers & solve issues that arise Build strategic alliances with apartments, eldercare homes, clinics, hospitals and related institutions Fulfill service request forwarded from PAN India city leads. Allocate & follow up tasks to Helpee Hands as per requirements. Supporting operations team with any additional duties that may arise Regards, Mahesh Kumar, Helpee- Bangalore (HO) Ph No: 9035251485