Operations Manager

Employees reporting to this position:

Functional (Solid Line)

Administrative (Dotted Line)

NA

NA

Job Responsibilities and Accountabilities

Area of Responsibility

% time

spent

Performance

Metrics

1. Submission of monthly Invoice
2. Movement of advance posting sheet / rota
3. Collection of invoice payments
4. Ensuring adoption and usage of iCONNECT app for attendance, leave marking etc. by the direct workforce
5. Ensuring there are no shortfalls in the deployment of direct work force in the given assignments
6. Control attrition of direct work force
7. Plan new deployments against new sales
8. Rotation of direct work force within the assignment / outside the assignment
9. Providing required direct force for conduct of events / short duties
10. Managing leaves of the direct staff
11. Ensuring scheduler is provided with required inputs for scheduling
12. Optimize the resources with equal deployment opportunity to all
13. Incident management / reporting
14. Onsite training to direct staff
15. Writing of assignment instructions / post instructions

100%

• Number of client meetings
• Net Shortages as per Saturn
• Duty hours of direct staff
• Client satisfaction

1. Night checks and surprise checks
2. Responsible for discipline of the direct work force when on duty

Code of Conduct:

operations officer is not expected to be a part of any Union. In case the candidate is currently a member of any Union he/she will have to resign from the Union before accepting the offer

Key Relationships

Internal

External

• Frontline staff
• Clients
• CoC Head / Cluster Head
• Operations Manager
• Scheduling and Rostering Team
• HR Team

Key Competencies Required

Core Competencies

• Manpower management
• Situation (crisis) handling
• Communication skills
• Customer focus
• Basic language ability in English

Functional Competencies

• Guarding operations
• Risk assessment

Qualification and Experience Required

Qualification

Minimum

Relevant Experience

• 5 - 10 years of experience in field operations
• Knowledge of security risks and assessment techniques