Operations Manager

We are urgently hiring for Operations Manager at Handewadi - Pune Location. Interested candidates please call us on 8080366530

Role & responsibilities:

Retail Store Operations

• Oversee day-to-day operations of retail stores in Pune and surrounding areas.
• Develop and enforce SOPs for smooth and consistent operations.
• Conduct periodic store audits to ensure compliance with company standards and

policies.

Inventory & Supply Chain Management

• Manage inventory levels across all retail outlets.
• Coordinate with warehouse and suppliers to maintain stock availability.
• Optimize stock movement and reduce dead inventory through timely action.

Team Supervision & Staff Training

• Lead, train, and manage store managers and front-line staff.
• Foster a culture of accountability, teamwork, and high performance.
• Schedule and monitor staffing needs based on business requirements.

Customer Experience & Service

• Ensure exceptional customer service across all touchpoints.
• Handle escalated customer issues with speed and professionalism.
• Support in-store sales initiatives and promotional campaigns.

Logistics Coordination

• Streamline logistics and dispatch for in-store and customer deliveries.
• Work closely with warehouse teams to ensure timely order fulfillment.

Vendor Management

• Coordinate with lighting product vendors for procurement and service agreements.
• Monitor vendor performance and negotiate favorable terms when necessary.

Budgeting & Expense Management

• Support the preparation of operational budgets and monitor expenditures.
• Identify cost-saving opportunities and operational improvements.

Compliance & Safety

• Ensure compliance with safety norms, especially for electrical and lighting products.
• Maintain a safe, clean, and compliant working environment in all stores.

Reporting & Analysis

• Generate reports on store performance, stock movement, and operational KPIs.
• Use insights to recommend process improvements and cost efficiencies.

Qualifications and Experience

• Graduate in Business, Operations, or related field. MBA is an advantage.
• 5+ years of experience in a similar role in the retail or lighting/home improvement

industry.

• Strong knowledge of retail operations, inventory management, and team handling.
• Familiar with ERP systems and retail POS solutions.
• Strong communication, leadership, and analytical skills.Outline the day-to-day responsibilities for this role.

Preferred candidate profile:

Specify required role expertise, previous job experience, or relevant certifications.

Interested candidates please call us on 8080366530