Job
Description
Job Summary: The U.S. Staffing Operations Manager is responsible for leading, optimizing, and scaling recruitment operations across multiple clients and verticals. This role ensures efficient delivery of talent acquisition services, manages recruiter performance, maintains compliance, and supports strategic workforce planning. The ideal candidate has a deep understanding of the U.S. staffing market, operational excellence, and team leadership. Key Responsibilities: Oversee end-to-end staffing operations across U.S. recruitment teams. Drive operational efficiency, recruiter productivity, and fulfillment rates. Implement and manage KPIs, SLAs, and daily/weekly performance dashboards. Collaborate with account managers and delivery leads to ensure timely client fulfillment. Standardize and improve recruitment processes and documentation. Manage ATS (e.g., Bullhorn, JobDiva) usage, ensuring clean data and accurate tracking. Monitor compliance with U.S. employment laws, including I-9, EEO, and background checks. Work closely with sourcing teams to forecast hiring needs and manage talent pipelines. Lead, coach, and develop recruiting and support staff to foster a high-performance culture. Prepare weekly and monthly reports on operational performance and resource allocation. Required Skills & Qualifications: Bachelors degree in Business, HR, or related field (Masters preferred). 5+years of experience in U.S. staffing operations, with 5+ years in a leadership role. Strong knowledge of the U.S. recruitment lifecycle, VMS platforms, and compliance standards. Proven experience with ATS/CRM tools (e.g., Bullhorn, JobDiva, CEIPAL). Data-driven mindset with the ability to analyze trends and improve KPIs. Excellent leadership, communication, and organizational skills. Experience managing high-volume recruitment and offshore teams (if applicable).
