Operations Manager - Data Research Centre

Experience Required 3+ years Job Description About The Company Axis My India is India’s foremost Consumer Data Intelligence Company, which in partnership with Google is building a single-stop People Empowerment Platform to provide citizens access to authentic information and solutions to meet their everyday needs. To achieve this goal, we are looking for highly disciplined, purpose-driven young minds and professionals who are innovative, solution oriented, and comfortable with a dynamic work environment. For more insights of the company, kindly visit our website https://www.axismyindia.org Job Title: Operations Manager for Data Research Centre at Koparkhairne, Navi Mumbai Requirements Achieving daily feedback and audit targets Flexible in working hours (Extension of shifts as per work requirement / Weekend working if required) Excellent organizational skills. Good conflict resolution. Proven leadership skills. Great decision-making skills. Strong attention to detail. Adept at budgeting and forecasting. Ability to transform data into actionable, strategic decisions. Roles & Responsibilities Resources recruitment (Recruit, select, hire) as per project requirement. Forecasting caller requirement for the upcoming project Train and evaluate callers and other supervisor. A team player who has handled inbound/ outbound processes and a minimum of 200-250 tele callers. Preferably handled a survey based process Well versed with the dialler/ CRM strategies. Regularly analyze quality data and suggest actions based on collected data. Maintain all documentation related to data research team. Proficiency in MS Office Great interpersonal and communication skills Thorough knowledge of methodologies of calling, productivity, training, and quality. Address and resolve employee dissatisfaction and staff attrition. Give suggestions in questionnaire to project team for better research findings. Able to create a healthy workplace environment and Workplace culture. Benefits Competitive salary and benefits package. Opportunity to work in a dynamic and growing company. Make a significant contribution to the company's success. Stay up-to-date on the latest industry trends and best practices. At Axis My India, we value discipline and focus. Our team members wear brand on sleeves, adhere to a no-mobile policy during work hours, and work from our office with alternate Saturdays off. If you thrive in a structured environment and are committed to excellence, we encourage you to apply. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#9C27B0;border-color:#9C27B0;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> Show more Show less