Operations Manager

Role & responsibilities

• Supervising and Motivating Teams:

  AMs lead and motivate teams of customer service representatives or other operational staff, fostering a positive and productive work environment.

• Performance Management:

  They conduct performance evaluations, provide regular feedback, and coach team members to improve skills and performance.

• Addressing Employee Issues:

  AMs resolve employee issues and grievances in a timely and professional manner.

• Training & Development:

  They conduct training sessions to enhance team skills and knowledge, and may assist in recruitment and onboarding.

Operational Execution & Monitoring:

• Ensuring Process Adherence:

  AMs ensure that company policies, procedures, and standards are followed, and that operations are running efficiently.

• Monitoring KPIs:

  They monitor key performance indicators (KPIs) such as call volume, response times, and customer satisfaction, and develop strategies to meet and exceed targets.

• Process Improvement:

  AMs identify areas for improvement and implement process improvements to enhance efficiency and customer satisfaction.

• Data Analysis & Reporting:

  They analyze call center data and prepare reports on performance metrics, identifying trends and areas for improvement.

• Resource Allocation:

  AMs plan and allocate resources effectively to meet operational demands.

For more information connect @9643558539

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Regards

Chanchal rajput