Operations Manager

1 - 4 years

1 - 3 Lacs

Posted:8 months ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Supervising and Motivating Teams:

    AMs lead and motivate teams of customer service representatives or other operational staff, fostering a positive and productive work environment.
  • Performance Management:

    They conduct performance evaluations, provide regular feedback, and coach team members to improve skills and performance.
  • Addressing Employee Issues:

    AMs resolve employee issues and grievances in a timely and professional manner.
  • Training & Development:

    They conduct training sessions to enhance team skills and knowledge, and may assist in recruitment and onboarding.

Operational Execution & Monitoring:

  • Ensuring Process Adherence:

    AMs ensure that company policies, procedures, and standards are followed, and that operations are running efficiently.
  • Monitoring KPIs:

    They monitor key performance indicators (KPIs) such as call volume, response times, and customer satisfaction, and develop strategies to meet and exceed targets.
  • Process Improvement:

    AMs identify areas for improvement and implement process improvements to enhance efficiency and customer satisfaction.
  • Data Analysis & Reporting:

    They analyze call center data and prepare reports on performance metrics, identifying trends and areas for improvement.
  • Resource Allocation:

    AMs plan and allocate resources effectively to meet operational demands.

For more information connect @9643558539

share resume whatspp no: 8700267478, 9643558539

Regards

Chanchal rajput

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Cyfuture logo
Cyfuture

Information Technology

Faridabad

RecommendedJobs for You