Operations Manager- Hyderabad

Overall Purpose of the Role

develop and manage the full scope of Compass India Foodservices at multiple units

Key Accountabilities

Results

KPIs/Measures

• Achievement of the sales budget and formulation of action plans to manage deviations, if any
• Monitor performance (i.e. sales growth and profitability) against targets
• Monitor all contract deviations for each client and ensure proper adherence to agreed SLAs
• Drive and Implement all relevant HSEQ procedures within the units

• Sales Target Achievement
• YOY% increase in profits
• Contract compliance report
• Periodic HSE Audit Results

Client

KPIs/Measures

• Drive continuous growth in sales through food festivals, food innovations and smart menu planning
• Drive excellence in services through continuous monitoring of operations and implementation of corrective actions
• Establish profitable client relationships through regular interactions with key decision makers
• YOY % increase in revenue
• CSAT Scores
• Quality of MBRs/QBRs

People

KPIs/Measures

• Define performance standards for the Team
• Review Delivery metrics for the region
• Identify development needs of direct reports and increase capability through internal/external training/certifications
• Drive talent pipeline through coaching & aspiration management
• KRA Coverage for team
• 360 degree feedback report
• Succession Coverage %
• Quality of development plans for direct reports

Processes

KPIs/Measures

• Analyse the competitive landscape and provide strategic insights to the Marketing & Communications team for development of new offers and customisation of existing offers
• Scrutinize & improve:
• Periodic Unit Manager training program
• Service Framework
• Attrition Control Plan
• Identify the best operation practices across industry and implement
• Food innovations introduced and their impact on revenue
• Talent assessment report of unit manager
• YOY % Improvement in service
• Attrition %
• Count/impact of new operation practices