Operations Manager

Job Title:

Location:

Experience:

CTC:

Employment Type:

About the Role

hands-on Operations Manager

executes

Key Responsibilities

Operations & Process Management

• Oversee daily business operations and ensure smooth execution
• Create, implement, and improve

  SOPs and workflows

• Monitor operational KPIs and resolve bottlenecks proactively
• Ensure compliance with internal processes and policies

Team & People Management

• Coordinate with internal teams and supervisors
• Allocate tasks, track productivity, and ensure accountability
• Handle operational escalations and resolve issues on ground
• Support HR with attendance, shift coordination, and discipline

Vendor & Stakeholder Management

• Manage vendors, service providers, and external partners
• Negotiate timelines, costs, and service quality
• Ensure vendor payments, documentation, and contracts are in order

Cost Control & Reporting

• Track operational expenses and optimize costs
• Prepare daily / weekly / monthly operational reports
• Support leadership with data-driven insights and updates

Execution & Problem Solving

• Handle day-to-day operational challenges independently
• Ensure deadlines are met without compromising quality
• Act as a bridge between management and execution teams

Key Skills Required

• Operations Management
• Process Improvement & SOP Implementation
• Team Coordination & Supervision
• Vendor Management
• Cost Control & Budget Monitoring
• MIS & Reporting
• Problem Solving & Decision Making
• MS Excel, Email & Documentation
• Time Management & Prioritization

Required Profile

• 48 years of experience in

  operations / administration / business operations

• Strong execution and follow-up skills
• Ability to work independently with minimal supervision
• Practical mindset solution-oriented, not excuse-oriented
• Good communication skills (English + local language preferred)
• Comfortable working in a fast-paced environment

Education

• Graduation preferred (not mandatory if experience is strong)

Role Details

• Role Category:

  Operations

• Department:

  Operations / Administration

• Industry Type:

  Miscellaneous

Who Will Succeed in This Role

Someone who:

• Takes ownership like it's their own business
• Fixes problems before they reach leadership
• Knows how to manage people and pressure