30 Operation Management Jobs

Hi , We are hiring for the ITES Company for Workforce Management. Overview A Workforce Manager is a professional responsible for planning, forecasting, scheduling, and managing staffing resources to ensure that a company especially in call centers, BPOs, customer service, or retail operations can meet its operational and service goals efficiently. To ensure that the right number of people are scheduled at the right times to handle customer demand without overstaffing or understaffing, balancing cost efficiency with service quality. Key Skills: a) Need Experience in Forecasting, Scheduling, Capacity Planning b) Min 1 Year of WFM Lead Experience c) Any Graduate d) Min 3 Years International BPO Experience To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata ) Type : Job Code # 196 b) To Apply for above Job Role ( Chennai ) Type : Job Code # 553 Job description: Overall 6 years of experience with minimum 3 years experience of Customer Service & Operations Management in ANZ Utilities & Voice / Blended Operations Will execute capacity ramp up and ramp down across all LOBs Drive productivity and cost efficiency by systematically challenging operations teams across multiple geographies. Should possess a strong analytical background that enables him/her to analyze and standardize workflow activities across his/her team. Will experience a wide range of problem-solving situations, ranging from short term to strategic to decisions requiring use of data collection and analysis. Should have a track record of successful relationship management, with experience generating and managing plans, reports, and analyses. Mitigate capacity risks by identifying dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track expectations. Manage the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators. Competencies/Skills: Excellent knowledge of Excels & Macro Understanding of latest industry wide known WFM practices for both Voice/Non Voice & BO operations Good communication, interpersonal skills Multi Tasking

Supervising site manpower and shift operations Building and maintaining client relationships Conducting operator training sessions Ensuring statutory and environmental compliance Handling troubleshooting and emergency situations Enforcing Health, Safety & Environment (HSE) protocols Managing inventory and materials efficiently

Hi , We are hiring for the ITES Company for Workforce Management. Overview A Workforce Manager is a professional responsible for planning, forecasting, scheduling, and managing staffing resources to ensure that a company especially in call centers, BPOs, customer service, or retail operations can meet its operational and service goals efficiently. To ensure that the right number of people are scheduled at the right times to handle customer demand without overstaffing or understaffing, balancing cost efficiency with service quality. Key Skills: a) Need Experience in Forecasting, Scheduling, Capacity Planning b) Min 1 Year of WFM Lead Experience c) Any Graduate d) Min 3 Years International BPO Experience To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata ) Type : Job Code # 196 Job description: Overall 6 years of experience with minimum 3 years experience of Customer Service & Operations Management in ANZ Utilities & Voice / Blended Operations Will execute capacity ramp up and ramp down across all LOBs Drive productivity and cost efficiency by systematically challenging operations teams across multiple geographies. Should possess a strong analytical background that enables him/her to analyze and standardize workflow activities across his/her team. Will experience a wide range of problem-solving situations, ranging from short term to strategic to decisions requiring use of data collection and analysis. Should have a track record of successful relationship management, with experience generating and managing plans, reports, and analyses. Mitigate capacity risks by identifying dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track expectations. Manage the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators. Competencies/Skills: Excellent knowledge of Excels & Macro Understanding of latest industry wide known WFM practices for both Voice/Non Voice & BO operations Good communication, interpersonal skills Multi Tasking

About Cancer Healer Center: Established in 1997, Cancer Healer Center provides top-tier care through innovative Cancer Healer medicine based on immunotherapy. With multiple branches across India, we offer compassionate care focusing on patients' physical, mental, and emotional needs. Know More https://www.cancerhealercenter.com Job Title: Center In charge Job Summary: The Center in charge manages daily operations, ensures patient care excellence, supervises staff and maintains operational efficiency at the Cancer Healer Center. Key Responsibilities: 1. Operational Management: Ensure smooth daily operations and compliance with SOPs and safety standards. 2. Patient Care: Provide high-quality, compassionate care, and address patient complaints promptly. 3. Staff Management: supervise, and evaluate staff, fostering a positive work environment. 4. Financial Management: Prepare and manage the budget, monitor financial performance, and ensure accurate reporting. 5. Administration: Oversee repair and maintenance, manage inventory, and ensure facility upkeep. 6. Sales and Cross-Sales: Develop and implement strategies for sales and cross-sales, boosting center revenue. 7. Patient Interaction: Engage with patients to ensure their needs are met and to provide support and information. 8. Team Coordination: Facilitate effective communication and collaboration among team members, P Bachelor's degree In any field, Healthcare Management, or related field 4 Minimum of 3-5 years of managerial experience, preferably In healthcare or a service- oriented environment. Skills and Attributes: - Strong leadership, organizational, and multitasking ability - Excellent communication and problem-solving skills. Proficiency with relevant software and technology.

Qualification: Graduate or post-graduate in business administration. Experience: Graduate with 4-5 years of experience in the Skill Development sector and 2 years of experience as a center manager. Experience in the Healthcare sector will be an added advantage. Location: Gurugram Term: 3 years fixed term contract Roles and Responsibilities: Shall be responsible for efficient operation of the center. Shall be responsible for ensuring that all the Policies and Standard Operating Procedures are adhered. Responsible for critical areas like Mobilization and Placement. Responsible for the quality of training and strive for enhancing the benchmark to match the international standards. Building relationships with NGOs, schools, colleges and other government departments in their area of operation. Shall be responsible for placement of students and develop a network of employers. Shall take up any other administrative tasks as assigned by the Cluster Manager. Desired Skill Sets: Reasonable understanding of commercial functions e.g., budgeting, purchase, finance etc. Experience in managing vocational training projects in healthcare, paramedics, allied healthcare is preferred. Good communication and reasoning and interpersonal skills. Good Team management and organization skills. Willingness to learn with a flexible approach.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Testing and commissioning of Electrical, Plumbing and mechanical equipment s during transition. Preparation of Snagging - De-snagging for Civil & MEP during site takeover. Operation & Maintenance of property utility (Electrical HT distribution, DG, Chiller, transformer, ACB & VCB breaker, UPS, Roof top Solar Power plant) including all building daily operations and facility. Operation & Maintenance of WTP, STP, IBMS, Plumbing, Civil, Carpentry work & Maintenance. Managing and maintaining the firefighting and FAS system, WLD, VESDA, NOVEC 1230 gas suppression, Kitchen hood fire suppression system. Vendor coordination and E&M work execution with proper safety precautions. Planning and implementing the energy conservation and cost saving initiatives. Preparing monthly reports like FMR, diesel stock tracking reports, solar power generation report and carbon emission report. Tracking of daily power, water & chemical consumption, Maintaining the consumable store stock. Reviewing the maintenance/service practices of M&E and ensure contractors to deliver quality work practice in line with manufacture recommendations. Planning a critical spares list for all installations as per Manufacture's recommendations Planning and Execution of 52week PPM schedule and update for records. Prepare vendor AMC Tracker, follow up with vendor for scheduled Routine maintenance Review monthly report like FMR, Solar Generation report, Diesel & Water Consumption reports. Planning and completion of vendor staff onsite training programs by OEM team. Preparing the check sheet and PM abnormalities tracker and follow up for completion it. Preparing Compliance Charter and tracking it. Preparation of annual electrical & lift inspection, Submission of quarterly return on DG generated unit. Submission of form B- for firefighting equipment s to MIDC fire division. Submission of Annual returns form-IV hazardous and other waste, Annual environment statement(Form-V) with MPCB. Operational audits and compliance, Fire and safety audits Preparation of Asset list, asset verification. Maintaining the hard copies of document files.

About Cancer Healer Center: Established in 1997, Cancer Healer Center provides top-tier care through innovative Cancer Healer medicine based on immunotherapy. With multiple branches across India, we offer compassionate care focusing on patients' physical, mental, and emotional needs. Know More https://www.cancerhealercenter.com Job Title: Center In charge Job Summary: The Center in charge manages daily operations, ensures patient care excellence, supervises staff and maintains operational efficiency at the Cancer Healer Center. Key Responsibilities: 1. Operational Management: Ensure smooth daily operations and compliance with SOPs and safety standards. 2. Patient Care: Provide high-quality, compassionate care, and address patient complaints promptly. 3. Staff Management: supervise, and evaluate staff, fostering a positive work environment. 4. Financial Management: Prepare and manage the budget, monitor financial performance, and ensure accurate reporting. 5. Administration: Oversee repair and maintenance, manage inventory, and ensure facility upkeep. 6. Sales and Cross-Sales: Develop and implement strategies for sales and cross-sales, boosting center revenue. 7. Patient Interaction: Engage with patients to ensure their needs are met and to provide support and information. 8. Team Coordination: Facilitate effective communication and collaboration among team members, P Bachelor's degree In any field, Healthcare Management, or related field 4 Minimum of 3-5 years of managerial experience, preferably In healthcare or a service- oriented environment. Skills and Attributes: - Strong leadership, organizational, and multitasking ability - Excellent communication and problem-solving skills. Proficiency with relevant software and technology.

Job Description Summary Assistant Manager [Corporate Businesses] – BIS The Assistant Manager (Corporate Businesses) – BIS will be responsible for managing and executing large-scale corporate client projects, with a focus on event execution, client servicing , and logistics coordination . This role is central to ensuring that high-profile corporate events are delivered seamlessly across multiple services, including hospitality, venue management, travel, transport, accommodation, and allied arrangements . The role requires hands-on involvement in event management across the assigned territory, including on-ground coordination, field visits, and personal engagement with clients, vendors, and internal teams. The incumbent may handle multiple or simultaneous events , and is expected to adapt quickly to client needs, ensuring smooth operations from planning through execution. Acting as the key implementation resource in the assigned territory, the Assistant Manager will support project delivery across various client locations beyond the base office. They will play a critical role in maintaining strong client relationships , ensuring satisfaction through timely approvals, issue resolution, and high service quality. The role also involves working closely with internal stakeholders , coordinating event logistics, and mobilizing vendors such as hotels, event managers, and transport providers. A focus on cost-effectiveness, quality control , and timely delivery is essential to meet client expectations and contractual requirements. Additional tasks include supporting planning activities , facilitating approvals, preparing documentation, and ensuring operational efficiency through proactive field presence and communication. The Assistant Manager will also be expected to take on additional responsibilities as needed, based on business requirements and project demands. Minimum Qualification: MTM or Equivalent , MBA , Graduate Engineer , or Bachelor’s Degree (10+2+3) Preferred Experience: Candidates with prior experience in: Key account management Corporate client servicing Operations management within industries such as travel, tourism, hospitality, hotels, or event management will be preferred.

Gather primary and secondary database of the suitable Service Delivery Partners like SCOs (Service Centre Owner) and Service Support Partners like SA (Support Agency), BA (Business Associate), RP (Regional Partner), EC (Eligible Consultant), DHA (District Hardware Agency), etc by way of carrying out market research, own network, and other means of data collection for rolling out the project within the cluster as per the assigned timeline. Travelling extensively as per the approved travel plan. Making regular cold calls and meetings with the prospective partners, converting them into leads and sharing DSR (Daily Sales Report) by evening every day. Filtering out the leads as per the interest level, converting them into hot leads and ultimately converting into sales. Updating the lead status in the DSR every day before sharing the same by evening by e-mail, etc. Key Skills Very Good Communication. Hands on experience of BSFI, e-Commerce, e-Governance, projects like UID-Aadhaar, FI, EPIC, NDLM, etc. Expertise in handling Sales and Operation on State Level. Open for extensive travelling as required by approved travel plan. Good market network and connectivity. Team player as well as be able to operate on individual level when required. Good team handling experience.

Lead and manage regional or country-wide business operations, ensuring efficiency and profitability. Develop expansion strategies, oversee P&L management, and drive operational excellence. Work closely with cross-functional teams to improve business performance. Must have strong leadership and negotiation skills. Experience in setting up and scaling businesses in new markets is a plus.

Lead and manage regional or country-wide business operations, ensuring efficiency and profitability. Develop expansion strategies, oversee P&L management, and drive operational excellence. Work closely with cross-functional teams to improve business performance. Must have strong leadership and negotiation skills. Experience in setting up and scaling businesses in new markets is a plus.

This Jobs is only for Abroad Location Location :- Singapore & New Zealand Job Description Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share Maintain project timelines to ensure tasks are accomplished effectively Develop, implement, and maintain budgetary and resource allocation plans Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values Ensure employees work productively and develop professionally

Designation : Sr. Officer/Department Manager Experience : 4+ Yrs Responsibilities: Timely opening of Store and adherence to all the processes at store opening Optimum utilization of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service, safety of staff & Customers, Avoid loss of sale Smooth Stores operation Statutory Compliance Safety of store Assets & Property Please share resume at hrd.rorajkot@dmartindia.com

Designation : Sr. Officer/Department Manager - Operations department Experience : 5+ Yrs Responsibilities: Timely opening of Store and adherence to all the processes at store opening Optimum utilization of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service, safety of staff & Customers, Avoid loss of sale Smooth Stores operation Statutory Compliance Safety of store Assets & Property Preferred Industries: FMCG, Production, Hospitality, QSR, Entertainment, Cinema, Garments Retails, Logistics Please share resume at: suvidha.sonawane@dmartindia.com

Designation : Sr. Officer/Department Manager Experience : 5+ Yrs Responsibilities: Timely opening of Store and adherence to all the processes at store opening Optimum utilization of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service, safety of staff & Customers, Avoid loss of sale Smooth Stores operation Statutory Compliance Safety of store Assets & Property Preferred Industries: FMCG, Production, Hospitality, QSR, Entertainment, Cinema, Garments Retails, Logistics Please share resume at: hardika.purohit@dmartindia.com

Job Overview: We are seeking a highly motivated and experienced Holiday Resort Manager to oversee the daily operations of our resort. The Food & Beverage Manager is responsible for managing all F&B operations and ensuring the delivery of exceptional guest experiences. This includes overseeing restaurant, bar, banquet, and room service operations, managing staff, maintaining high standards of quality and service, and achieving business goals related to revenue and cost control. Key Responsibilities: 1) Operational Management a) Oversee the daily operations of all food and beverage outlets (restaurant, bar, banquets, etc.) b) Develop and implement standard operating procedures and service protocols c) Ensure compliance with health, hygiene, and safety standards 2) Staff Management: a) Hire, train, and supervise F&B staff, including chefs, servers, and bartenders b) Organize team meetings, performance evaluations, and development plans c) Foster a positive and professional team environment focused on excellence 3) Customer Experience: a) Ensure consistent delivery of high-quality food and beverage service b) Handle guest feedback and resolve issues in a timely and professional manner c) Monitor customer satisfaction and work on continuous improvement strategies 4) Financial Oversight a) Manage departmental budgets, forecast sales, and monitor costs b) Maximize revenue through effective pricing, upselling, and promotional strategies c) Control inventory, reduce waste, and oversee purchasing of supplies and ingredients 5) Menu Planning & Quality Control a) Collaborate with chefs and culinary teams to design and update menus b) Maintain high standards for food quality, presentation, and portion control c) Monitor trends in the food and beverage industry and introduce innovations Qualifications: Bachelor's degree in hospitality management, Culinary Arts, Business, or related field (preferred) Proven experience as an F&B Manager or in a similar leadership role in hospitality Strong leadership, communication, and interpersonal skills In-depth knowledge of food and beverage operations, service standards, and health regulations Proficiency in point-of-sale (POS) systems and restaurant management software Food Safety Certification and/or Alcohol Service Certification for more details share your resume at bhavna.rane@infra.market

Specialization International BPO, eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 6+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subject

Role & responsibilities Warehouse management (5S / approx 120 staff control / Daily report / operation audit / Quality improve / Ho Ren So ) Inventory management (Stock accuracy/counting accuracy / keep in quality) Operation management ( Inbound, Receiving MRN Binning / Outbound picking packing dispatch as per customer order)on -Manage the Warehouse Operation at new logistics center, clients' warehouse and factories - Provide support to Japanese ex-pats - Shipping operation according to the customer's order - Management of warehouse worker/staff around 15 - 30 people - Inventory management using a warehouse management system - Establish operational procedures that are appropriate to the customer's business flow. - Smooth running of the business and management of the workforce - Appropriate reporting and prompt action when problems arise - Identification of daily improvement issues (Kaizen) and implementation of improvements - Communicate with customers to ensure implementation and customer satisfaction Preferred candidate profile More than 5 years experience in the Warehouse Management 3PL logistics experience for the Automotive industry Good knowledge of maintaining 5S, Safety, & Regular Operations in the warehouse Highly motivated person for learning and trying new things Excellent communication skills Ability to work as a team, develop good relationships with customers, and conduct 'Ho Ren So' daily PC skills (Excel, Word, PowerPoint, mail, etc.) Honest personality Preferable Skill / Experience Having working experience in a Japanese logistics company

Team Leader Operation Graduation mandatory At least 1yr of BPO Sales experience as Team leader is required Insurance experience (Preferred) Trainer Graduation mandatory Atleast 1 year Insurance sales training experience Graduation not mandatory Work from office.

In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures Primary upward interaction is with direct supervisor Required Candidate profile Age should be below 35 years Degree must be completed should be able to relocate to bank location

About the role: The person should be capable of increasing the sale of EDC machines through proper channels to the merchants across multiple locations. Expectations/ Requirements : 1. Create an inspiring team environment with an open communication culture 2. Need to drive swiping device sales in the assigned area. 3. Resolving merchant queries 4. Drive overall engage merchant base 5. Capable of hiring and building team 6. Set clear team goals 7. Delegate tasks and set deadlines 8. Oversee day-to-day operation 9. Monitor team performance and report on metrics 10 .Motivate team members 11. Discover training needs and provide coaching 12 .Listen to team members feedback and resolve any issues or conflicts 13. Recognize high performance and reward accomplishments 14. Encourage creativity and risk-taking 15. Suggest and organize team building activities Superpowers/ Skills that will help you succeed in this role 1. High level of drive, initiative and self-motivation 2. Must Have Experience in Leading Team 3. Must Be a Graduate 4. Growth Mindset Qualification: - Graduate/Post Graduate.

**Key Responsibilities:** - Manage day-to-day banking operations and ensure service efficiency. - Oversee customer transactions and maintain high service standards. - Ensure regulatory compliance and process adherence. - Train and guide staff to enhance operational effectiveness. **Skills Required:** - Strong leadership and operational management skills. - In-depth knowledge of banking procedures and compliance. - Ability to handle customer escalations and provide resolutions. - Proficiency in process optimization and workflow management.

Responsible for driving Service Center with Process Compliance and ensure organizations processes and policies are adhered. Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score. Implement/review/enhance field service Operations. Drive and deliver operational KPIs ( Service and Revenue ) Manage field Service team to provide optimum customer services Provide support and guidance to Service staff to ensure timely and quality Customer services Address Customer queries, resolved issues and obtain feedbacks Demonstrate outstanding Customer Services through maintenance of high quality and integrity at work environment. Assist in goal setting, skill enhancement and performance review activities for field team.

- This role requires candidates to demonstrate excellent skills in relevant areas. - Responsibilities include handling daily tasks, meeting targets, and contributing to team success. - Strong communication, problem-solving, and teamwork skills are necessary. - Relevant qualifications as per the position. - Freshers/experienced candidates can apply depending on job type. - Compensation as per industry standards. Preferred Skills: - Basic technical/commercial/industry knowledge depending on role. - Customer service, analytical skills, or technical skills based on position. - Proficiency in communication and willingness to learn.

Job Description : Operational Management : Lead and oversee the day-to-day operations of the CFS, ensuring efficient cargo handling, storage, and transportation. Manage the inbound and outbound logistics for containers, ensuring timely and accurate documentation, delivery, and collection of cargo. Ensure compliance with relevant laws, regulations, and safety standards related to cargo handling, transportation, and storage. Team Leadership : Lead, train, and manage a team of operations staff, supervisors, and warehouse personnel. Foster a culture of high performance, teamwork, and continuous improvement. Conduct regular performance evaluations and implement training programs to improve team skills and productivity. Customer Relationship Management : Act as the primary point of contact for customers and vendors regarding CFS-related services. Build and maintain strong relationships with shipping lines, customs authorities, and other logistics partners. Resolve customer issues and concerns promptly, ensuring satisfaction and long-term relationships. Strategic Planning & Process Improvement : Develop and implement strategies to improve operational efficiency, reduce costs, and enhance service quality. Analyse operational data and trends to identify areas for improvement and implement corrective actions. Work with the management team to align CFS operations with company goals and objectives. Budgeting and Financial Management : Develop and manage the CFS departments budget, ensuring that costs are controlled and financial goals are met. Monitor and report on CFS financial performance, including expenses, revenue, and profitability. Identify opportunities for cost savings through process optimization and resource management. Regulatory Compliance & Documentation : Ensure that all CFS operations comply with local, national, and international regulations, including customs, safety, and environmental standards. Oversee the proper documentation and record-keeping related to cargo handling, customs clearances, and reporting. Stay updated on changes in relevant regulations and ensure the team is informed and compliant. Safety & Risk Management : Develop and enforce safety protocols and procedures for cargo handling and storage. Monitor and manage risks associated with the handling of dangerous goods or hazardous materials. Ensure that the CFS complies with all health, safety, and environmental regulations. Technology and Systems Management : Oversee the implementation and management of CFS-specific software and technology systems to track cargo and optimize operations. Ensure the smooth integration of CFS operations with the broader logistics and freight forwarding network of the company. Reporting and Communication : Prepare regular operational and financial reports for senior management. Maintain open communication with other departments, including Sales, Customs, and IT, to ensure seamless operations.