Operations Manager - Patna

Role Objective

To lead operations efficiently by managing stakeholders, staff, and resources while ensuring smooth coordination and proactive communication with the HQ team.

Key Responsibilities

Stakeholder Management

• Build and maintain strong relationships with BSRTC (Bihar State Road Transport Corporation) and other key stakeholders through regular meetings and engagement.
• Ensure timely collection and release of payments as per the agreed schedule.
• Act as the primary point of contact between BSRTC and the central Chalo team, ensuring transparent and effective communication.

Digital Penetration & Implementation:

• Drive digital adoption for BSRTC, targeting growth from 1% to 10% within six months.
• Support the launch and adoption of UPI with guidance from senior leaders.
• Monitor and report on digital growth metrics and implement necessary corrective actions.

Operations & Compliance:

• Ensure 100% adherence to the SLAs defined in the RFP.
• Work closely with internal and external teams to maintain compliance and meet operational standards.
• Conduct regular reviews and meetings to track progress and address issues proactively.

Team Management:

• Hire, train, and guide the local operations team to achieve business goals.

Required Experience & Qualifications

• Minimum 3 years of experience in operations management (both field and office-based).
• Understanding of basic technology, apps, and solutions related to the role
• Strong coordination, execution, and communication skills.
• Proficiency in reporting tools such as Excel, Google Sheets, and dashboards.
• Proven ability to manage on-ground execution and cross-functional collaboration.
• Familiarity with local markets would be a plus
• Knowledge of operations methodology, especially in B2G (Business-to-Government) setu

Location: Patna Bihar

Work days: 6 days ( Monday to Saturday)