Operations Manager (BPO Non Voice)

As an Operations Manager (BPO Non-Voice) at our company, your role will involve providing guidance to team members and addressing any performance issues that may arise. You will conduct performance reviews to ensure that employees are meeting company standards and set goals for revenue growth. Additionally, you will be responsible for preparing performance reports, maintaining equipment, and managing a team of process associates to ensure client satisfaction is met or exceeded at all times. Key Responsibilities: - Provide guidance to team members and address performance issues. - Conduct performance reviews and set goals for revenue growth. - Prepare performance reports by analyzing data and trends. - Maintain equipment and develop preventive maintenance programs. - Manage a team of process associates to ensure client satisfaction. - Analyze data to identify trends in customer needs and behavior patterns. - Develop and implement new processes or procedures to improve efficiency. - Coordinate with international clients and maintain excellent business relationships. Qualifications Required: - Previous experience in an e-commerce back-office role preferred. - Strong computer literacy skills, including knowledge of Microsoft Office Suite. - Excellent attention to detail and ability to work with a high degree of accuracy. - Good analytical and problem-solving abilities. - Excellent written and oral English communication skills. - Bachelor's Degree. - Availability to work night shifts is mandatory. This is a full-time hybrid role that offers the opportunity to work in a dynamic and challenging environment. As an Operations Manager (BPO Non-Voice) at our company, your role will involve providing guidance to team members and addressing any performance issues that may arise. You will conduct performance reviews to ensure that employees are meeting company standards and set goals for revenue growth. Additionally, you will be responsible for preparing performance reports, maintaining equipment, and managing a team of process associates to ensure client satisfaction is met or exceeded at all times. Key Responsibilities: - Provide guidance to team members and address performance issues. - Conduct performance reviews and set goals for revenue growth. - Prepare performance reports by analyzing data and trends. - Maintain equipment and develop preventive maintenance programs. - Manage a team of process associates to ensure client satisfaction. - Analyze data to identify trends in customer needs and behavior patterns. - Develop and implement new processes or procedures to improve efficiency. - Coordinate with international clients and maintain excellent business relationships. Qualifications Required: - Previous experience in an e-commerce back-office role preferred. - Strong computer literacy skills, including knowledge of Microsoft Office Suite. - Excellent attention to detail and ability to work with a high degree of accuracy. - Good analytical and problem-solving abilities. - Excellent written and oral English communication skills. - Bachelor's Degree. - Availability to work night shifts is mandatory. This is a full-time hybrid role that offers the opportunity to work in a dynamic and challenging environment.