Operations Lead

Role & responsibilities

• Strategic Planning & Goal Setting:

  Set clear objectives and measurable goals for cross-functional teams. Monitor execution, ensure timely delivery, and realign strategies as needed.

• Operational Oversight:

  Manage day-to-day operations across multiple departments. Streamline workflows, remove inefficiencies, and ensure coordination among teams.

• Team Collaboration & Leadership:

  Act as the primary point of contact for internal teams. Address concerns, foster collaboration, and keep all teams aligned toward shared goals.

• Daily Standups & Coordination:

  Conduct daily team standups. Track progress, resolve blockers, and adjust task priorities to keep projects on track.

• Client & Prospect Follow-ups:

  Ensure timely follow-up communication with clients and prospects to maintain project momentum and positive relationships.

• Communication & Documentation:

  Handle professional email communications, document meeting minutes, maintain project reports, and follow up on action items.

• Team Operations Management:

  Oversee leave approvals and resource availability for non-tech teams to ensure uninterrupted operations.

• Knowledge Management:

  Mentor team members to create and maintain internal documentation, case studies, and success stories from client engagements.

• Project Facilitation:

  Organize and lead project team meetings. Ensure decisions and responsibilities are well-documented and implemented.

• Tool Utilization:

  Use Google Sheets, Asana, and Slack for task tracking, project planning, and team coordination. Leverage ChatGPT and other AI tools for operational support.

• Performance Monitoring:

  Track KPIs and identify trends to drive process improvements. Anticipate risks and opportunities and report them to leadership.

• SOP & Policy Development:

  Build, implement, and refine SOPs and company policies to enable scalable, long-term operational efficiency.

Requirements

• 3-5 Years of proveb experience in Operations Management or a Similar role
• Strong leadership, decision-making and team management abilities
• Proficient in workflow optimization, performance monitoring and conflict resolution
• Skilled in Google Suite (Docs, Sheets, Slides, Tasks)
• Hands-on experience with project management tools like Asana and Slack
• Excellent written and Verbal communication skills
• High attention to detail and analytical thinking
• Ability to thrive in a fast-paced, evolving work environment
• Need to work on saturday's and flexible as well
• Need to work as Floor Incharge also

Perks and benefits

• Attractive Hikes
• Health Insurance