Operations Lead

DriveX

8 years

0 Lacs

bengaluru east karnataka india

Posted:2 days ago| Platform:

Apply

Skills Required

support coordination management qc documentation drive service leadership marketing communication

Work Mode

On-site

Job Type

Full Time

Job Description

Role Purpose

Lead the daily execution of sales, support, and post-sale workflows for the C2C business. Ensure seamless buyer–seller coordination, adherence to SLAs, and operational excellence across all channels.

Key Responsibilities

Daily Ops Management: Oversee voice and non-voice operations, including inbound/outbound sales calls, lead nurturing (buyer/ seller), and post-sale support.
Quality Control: Implement QC processes for inspections, documentation, and transaction closures.
City GTM Playbooks: Create and standardise city-level operating manuals to drive local efficiency.
Service SLAs: Ensure response and resolution times meet or exceed defined SLAs for all processes including VAS delivery.
Team Leadership: Manage and mentor Customer Relationship Executives (CREs) for sales and engagement.
Cross-Functional Coordination: Work with Tech, Marketing, and Product to optimise customer journeys and address operational bottlenecks.
VAS Delivery: Coordinate with internal/ external VAS team for on-time & quality service delivery.

Requirements

5–8 years in sales operations, marketplace ops, or customer lifecycle management
Proven ability to manage large teams in fast-paced environments
Strong process orientation with a track record in implementing SOPs
Excellent communication and conflict resolution skills

More Jobs at DriveX

Head – Parts Management

Nilanga, Maharashtra, India

15.0 - 15.0 yrs

Salary: Not disclosed

Quality Manager

Nilanga, Maharashtra, India

7.0 - 7.0 yrs

Salary: Not disclosed

Product Manager

Bengaluru East, Karnataka, India

2.0 - 5.0 yrs

Salary: Not disclosed

Sr. Executive – Operations Excellence

Bengaluru East, Karnataka, India

3.0 - 3.0 yrs

Salary: Not disclosed

Network Expansion Manager

chennai, tamil nadu

3.0 - 7.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.