Operations Incharge / Manager

-         Oversee Daily Operations: Manage and supervise the smooth, efficient flow of daily operational activities (General Insurance - Motor, Health, Home & Property Insurance) within the branch or company.  -         Process Improvement: Develop, implement, and monitor operational policies, procedures, and workflows to enhance efficiency and productivity.  -         Inter-departmental Coordination: Collaborate with other departments (e.g., sales, claims) to optimize resource allocation and ensure seamless workflow.  -         Data Management & Reporting: Maintain accurate records, track key operational metrics, analyze data to identify issues and provide insights to senior management.  -         Regulatory Compliance: Ensure adherence to company policies, procedures, and all relevant regulatory standards and compliance requirements.  -         Vendor Management: Liaise with external vendors, manage relationships, and potentially negotiate contracts to support operational needs and cost optimization.  -         Problem-Solving: Identify and address operational issues, conflicts, or challenges to ensure continuity and smooth business functioning.  -         Performance Monitoring: Monitor operational performance and key performance indicators (KPIs) to assess efficiency and identify areas for improvement.  -         Team Support & Supervision: Supervise and support operational staff, ensuring they have the resources and guidance needed to meet objectives.  -         Client Interaction: Address customer inquiries and resolve issues as they arise, ensuring service delivery aligns with company standards. -         Conduct fact finding to generate and follow up on insurance quotations and endorsements. -         Deliver excellent service to all customers. -         Handle customers' queries and feedback. -         Process insurance applications, renewal, cancellation and payment. -         Provide various premium collection reports for commission payout purpose.