Operations/ Human Resource Manager

Job Summary:

We are seeking a proactive and experienced Operations Manager to oversee the day-to-day functioning of all departments and ensure smooth coordination across the organization. This role will act as the second-in-command to the Managing Director, taking charge of operations, supervising department heads, driving execution, and maintaining overall efficiency. The ideal candidate should possess strong leadership, strategic thinking, and decision-making skills, and should be capable of steering the company effectively in the absence of the MD.

Key Responsibilities:

Supervise and coordinate the activities of all departments including Sales, Accounts, Warehouse & Logistics, Project Execution, and Admin & HR.

Act as the primary point of communication between department heads and the Managing Director.

Monitor department performance, set goals, and implement KPIs to drive productivity and accountability.

Identify operational inefficiencies and implement process improvements across functions.

Ensure smooth workflow, effective delegation, and adherence to company policies and timelines.

Facilitate effective inter-departmental communication and problem-solving.

Review and approve project plans, reports, budgets, and schedules.

Represent the MD in meetings and decision-making when the MD is unavailable.

Oversee recruitment, training, and team development in coordination with HR.

Lead regular reviews and planning meetings with department heads to ensure alignment with business objectives.

Required Skills & Qualifications:

Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).

Minimum 5–8 years of experience in operations or general management roles.

Strong leadership and team management skills.

Excellent communication, negotiation, and conflict resolution abilities.

Ability to work under pressure and make sound decisions independently.

Proven experience in managing cross-functional teams and driving results.

Strong analytical mindset and familiarity with process improvement strategies.