Operations Head - Travel Sales (USA)

Job Summary:

Operations Head

Key Responsibilities:

1. Business Setup & Strategy

• Lead the full setup of OTA operations from scratch.
• Define and execute short-term and long-term business plans.
• Collaborate with tech, marketing, and finance teams to align all functions.

2. Meta Search Integration

• Identify and onboard meta partners (Skyscanner, Kayak, Wego, etc.).
• Oversee API integration, rate publishing, and commission structures.
• Ensure compliance with each meta's requirements and performance metrics.

3. PPC Team Leadership

• Recruit, train, and manage a high-performing PPC team.
• Design, implement, and scale paid search campaigns (Google Ads, Bing Ads, etc.).
• Optimize campaigns for CPL, ROAS, and other key metrics.

4. Vendor and Tech Partnerships

• Collaborate with GDS and consolidators for flight and hotel inventory.
• Work with tech vendors to build or customize the OTA platform.
• Ensure data accuracy, availability, and system uptime.

5. Operations & Customer Journey

• Design SOPs for bookings, cancellations, refunds, and customer service.
• Set up CRM and automation tools for lead nurturing and customer retention.
• Monitor and improve operational efficiency and user experience.

6. Reporting & Optimization

• Track business KPIs and team performance.
• Generate weekly/monthly reports for executive management.
• Use data insights to drive continuous improvement.

Key Requirements:

• Proven experience (5+ years) in OTA, travel tech, or digital marketing operations.
• Hands-on experience setting up and managing

  Meta and PPC campaigns

  .
• Strong understanding of travel booking platforms, APIs, and GDS integration.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work under pressure in a fast-paced startup environment.

Preferred Qualifications:

• Experience working with platforms like

  Skyscanner, Kayak, Google Flights, Wego

  .
• Background in managing international PPC campaigns (US, UK, etc.).
• Knowledge of CRM systems, automation tools, and OTA back-end systems.
• Prior involvement in setting up a travel agency or travel product line.

What We Offer:

• A key leadership role in building a travel business from the ground up.
• Competitive salary + performance bonuses.
• Entrepreneurial environment with decision-making freedom.
• Opportunity to shape the future of online travel in a growing company.