Operations Executive

Key Responsibilities:

Training Operations & Client Support

• Work closely with the Business Development (BD) team to provide timely support regarding trainer profiles, course content, duration, and commercials.
• Interact with clients for agreements, NDAs, and operational clarifications when required.
• Ensure all training materials, resources, and logistics (venue, equipment, technical setup) are ready before program commencement.
• Manage participant registration, check-ins, attendance tracking, and facilitator support during sessions.
• Collect participant feedback, evaluations, and satisfaction data, ensuring corrective actions on any dissatisfaction or improvement suggestions.

Process & Documentation

• Maintain billing records and provide monthly/need-based reports to the BU head.
• Handle purchase of vouchers for domestic and international clients.
• Create exam links on the Vinsys Exam Portal and extract result reports.
• Ensure timely collection of POs and accurate entry into the BPM system.
• Monitor and ensure correctness of training schedule entries in the BPM system.

Vendor & Trainer Management

• Manage new trainer empanelment and vendor registration processes.
• Collect and verify necessary documents and details from new trainers/vendors.
• Share trainer/vendor details promptly with the RM team for database updates.
• Track timelines from initial communication to successful onboarding of trainers/vendors.

Finance & Invoicing

• Monitor invoice submissions by trainers/vendors post-assignments and ensure accuracy.
• Track invoice discrepancies, coordinate with accounts for corrections, and resolve issues within required timelines.
• Ensure compliance with vendor registration formalities and maintain updated records.

Qualifications & Skills:

• Graduate/Postgraduate in Business Administration, Operations, or related field.
• 24 years of experience in

  operations, training coordination, or vendor management

  (preferably in the training/IT services industry).
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office (Excel, Word, PowerPoint) and ERP/CRM systems (BPM knowledge preferred).
• Ability to multitask and handle pressure in a fast-paced environment.
• Attention to detail with problem-solving orientation.