Support Executive

Job Description

Job Summary We are seeking a dedicated and customer-focused Support Executive to join our team in Sikkim. The role involves assisting PACS in reconciling accounts, providing training on ERP software, and ensuring seamless adoption of technology. The ideal candidate will have knowledge of computers, accounting, and a keen interest in learning and implementing ERP systems. This position requires a willingness to travel within Sikkim and a passion for delivering exceptional support to clients. Key Responsibilities Account Reconciliation: Assist PACS in reconciling financial accounts, ensuring accuracy and compliance with standard accounting practices. ERP Training: Conduct training sessions for PACS staff on the effective use of ERP software, enabling them to manage operations efficiently. Technical Support: Provide hands-on support to PACS for troubleshooting ERP software issues and optimizing system performance. Customer Engagement: Act as the primary point of contact for PACS, addressing queries and ensuring a customer-focused approach to service delivery. Travel: Travel to various PACS locations across Sikkim to provide on-site support and training as needed. Continuous Learning: Stay updated on ERP software advancements and develop expertise to enhance training and support quality. Qualifications and Skills Education: Bachelors degree in computer science, Accounting, Business Administration, or a related field. Technical Knowledge: Proficiency in computer applications (MS Office, basic software troubleshooting) and a strong interest in learning ERP systems. Accounting Knowledge: Basic understanding of accounting principles and practices, with experience in account reconciliation being a plus. Training Skills: Enthusiasm for training and the ability to explain technical concepts in a simple, user-friendly manner. Customer Focus: Strong interpersonal skills with a commitment to providing exceptional support and building client relationships. Travel: Willingness to travel frequently within Sikkim to PACS locations. Learning Agility: Eagerness to learn and adapt to new ERP software and technologies. Communication: Excellent verbal and written communication skills in English and local languages (preferred)