Operations Executive - Post Sales

Job Description

Role Overview: We are seeking a dedicated and proactive Post-Sales Operations Executive to join our dynamic team at our Noida office . The selected candidate will play a vital role in ensuring high levels of student satisfaction and operational efficiency after the enrollment process. This is a student-facing role that requires strong communication, empathy, and attention to detail. Key Responsibilities: Student Feedback & Relationship Management Conduct daily follow-up calls to recently enrolled students to gather feedback on course experience and support quality. Act as the first point of contact for post-enrollment queries and concerns. Maintain a student-first approach to ensure consistent and positive learning engagement. EMI Collections & Mandate Tracking Monitor mandate status for EMI-based enrollments using internal tools and systems. Ensure timely EMI collections by proactively following up with students. Coordinate with the finance team to resolve any discrepancies or payment failures. Retention & Counselling Identify students who may be at risk of dropping out or discontinuing the course. Provide counselling and support to address their concerns and motivate them to continue. Utilize negotiation and soft skills to retain students and reduce churn. Desired Candidate Profile: Bachelor's degree in any discipline (Graduate Freshers are welcome; EdTech experience is a plus). Strong verbal communication skills in English and Hindi . Empathetic and persuasive approach in dealing with students. Basic understanding of sales or customer service operations . Proficiency in using CRM tools, Excel, and calling platforms is desirable. Ability to work 6 days a week in a fast-paced, target-driven environment. Why Join Us? Be a part of a mission-driven company transforming the careers of commerce and finance students. Work closely with experienced professionals and a passionate student community. Fast growth potential for high performers