Operations Executive

About Us

NEFA Cabs Pvt. Ltd. is Arunachal Pradesh’s own cab service company, committed to providing safe, reliable, and technology-driven transportation solutions. We are building a strong network of drivers and ensuring seamless service delivery to our valued customers.

Position Overview

We are looking for a highly responsible and proactive Operations Executive to oversee and manage all driver-related operations. The candidate will play a crucial role in ensuring smooth day-to-day functioning of the company, addressing driver issues, monitoring compliance, and escalating concerns to management on top priority. This role demands excellent communication, multitasking ability, and a problem-solving mindset.

Key Responsibilities

* Driver Management & Operations

* Act as the first point of contact for all driver-related queries, issues, and grievances.

* Monitor driver performance, attendance, and compliance with company policies.

* Maintain updated records of drivers, documents, and contracts.

* Conduct regular follow-ups with drivers to ensure service quality and adherence to company standards.

* Escalate critical driver-related issues immediately to management for resolution.

Process & Coordination

* Handle the entire process flow of the company related to operations.

* Coordinate between drivers, customers, and management for smooth service delivery.

* Assist in onboarding new drivers, including verification of documents and training.

* Monitor trip assignments, cancellations, and service quality to ensure efficiency.

* Prepare daily/weekly operational reports for management review.

* Compliance & Field Operations

* Ensure all drivers maintain proper licenses, permits, and vehicle fitness certificates.

* Conduct surprise checks and field visits when necessary (fuel expenses reimbursed).

* Track and manage driver performance metrics, attendance, and disciplinary actions.

* Ensure safety protocols and company policies are strictly followed by all drivers.

Skills & Qualifications

* Minimum Qualification: Graduate in any discipline (preferred in Management/Commerce/Administration).

* Prior experience in operations, transport, logistics, or cab services is an added advantage.

* Strong communication and interpersonal skills in English, Hindi, and Assamese/Arunachali (preferred).

* Problem-solving attitude with ability to handle pressure and resolve conflicts quickly.

* Proficiency in MS Office, Excel, and basic computer operations.

* Good organizational and multitasking skills.

* Must be punctual, disciplined, and responsible.

* Two-wheeler with valid driving license is preferred (fuel expenses covered for official field visits).

Salary & Benefits

* Monthly Salary: ₹8,000 – ₹18,000 (depending on experience & performance).

* Fuel Expenses: Reimbursed for field visits.

* Growth opportunities within the company based on performance.

* Exposure to startup culture and direct involvement in scaling Arunachal’s homegrown cab service.

✅ This role is ideal for someone who wants to take ownership of operations and grow along with the company.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹18,000.00 per month

Work Location: In person