Operations Executive

Role & responsibilities Key Responsibilities: A. Departmental Oversight: Ensure seamless operations of IP, OP, Nursing, Housekeeping, Pharmacy, and Facility teams. Implement standard operating procedures (SOPs) for each department and ensure strict adherence. Coordinate with department heads to ensure target KPIs are met. B. Patient Experience: Monitor patient movement and reduce waiting times in OP/IP areas. Address and resolve patient and attendant concerns efficiently. Implement systems to gather and act on patient feedback. C. Workforce Management: Supervise scheduling, attendance, and leave management of departmental staff. Ensure timely performance reviews and productivity checks. Assist in recruitment and onboarding of departmental staff. D. Facility & Infrastructure: Oversee cleanliness, safety, and maintenance of all hospital facilities. Ensure that pharmacy, medical, and non-medical inventory is maintained optimally. Conduct regular audits of physical infrastructure and ensure timely repairs. E. Compliance & Reporting: Ensure all operations are compliant with local regulations, hospital policies, and quality standards. Prepare weekly and monthly MIS reports for management review. Coordinate audits and inspections as required. F. Coordination & Communication: Serve as the communication bridge between departments and top management. Conduct regular meetings with department heads and ensure cross-functional coordination. Preferred candidate profile Graduate/Postgraduate in Hospital Administration, Healthcare Management, or related fields. Minimum 15 years of experience in hospital operations or healthcare management. Strong leadership, organizational, and people management skills. Proficiency in MS Office, Hospital Management Systems, and report generation. Employee Benefits Health insurance Annual Bonus Competitve salary