Operations Executive

Role:

Industry Type:

Department: Customer Success, Service & Operations.

Employment Type:

Entry Level:

Education:

Salary: 2.5 - 3.5 LPA

Role & Responsibilities:

Planning and Coordination:

● Develop daily, weekly, and monthly plans for field operations to meet organizational

goals.

● Coordinate with various departments to ensure seamless integration of field activities

with overall business strategies.

● Implement efficient routing and scheduling for field executives to maximize

productivity and minimize travel time.

Team Management:

● Supervise and lead a team of field executives, providing guidance, support, and

training as needed.

● Monitor and evaluate individual and team performance, implementing improvements

and addressing any issues that may arise.

Customer Experience:

● Enhance the customer's interest by attending and understanding their service

requirements.

● Collecting and assessing feedback of your team from customers, ensuring the best

service level.

● Build a satisfactory customer experience by collaborating with concerned teams.

Communication:

● Act as a bridge between field executive and higher management, conveying important

information, updates, and feedback.

● Build clear communication channels within the field team to enhance collaboration

and information flow.

Quality Control:

● Implement and monitor quality control measures to ensure that field activities adhere

to established standards and procedures.

● Conduct regular audits and assessments to identify areas for improvement.

Problem Resolution:

● Address and resolve any issues or challenges that arise during field operations

promptly and effectively.

● Collaborate with relevant stakeholders to implement solutions and preventive

measures.

Qualifications:

● Bachelor's degree in Business Administration, Operations Management, or any other

field.

● Excellent communication in English and interpersonal abilities.

● Familiarity with basic software tools such as Microsoft Office (Excel, PowerPoint) and

any other tools relevant to the industry.

● Understanding of Google Maps and ability to use it optimally.

● Understanding of different geographies of India and cities.

Benefits:

● Paid training period & hands on training.

● Paid sick leaves.

● Health, Accidental, Term Life Insurance.