Operations Executive

• Formulate business strategy with others in the executive team

• Design policies that align with the overall strategy
• Implement efficient processes and standards
• Coordinate customer service operations and find ways to ensure customer retention
• Ensure compliance with local and international laws (e.g. data protection)
• Oversee the implementation of technology solutions throughout the organization
• Manage contracts and relations with customers, vendors, partners, and other stakeholders
• Evaluate risk and lead quality assurance efforts
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements
• Setup and manage India Operations
• Design the Operations methodology, templates, and tools to run operations efficiently
• Hire the right staff to ensure customer requirements are delivered in time with quality
• Participate in review calls with clients on a weekly/monthly basis to ensure their requirements are understood and met
• Ensure Operations and Implementation teams are trained well enough to take on new activities from existing /new clients
• Coordinate with the Implementation team to ensure that clients are moved to BAU in a phased manner with the least disruptions
• Ensure there is adequate staffing for new and Existing business requirements
• Develop the Statement of Works (SoW) for BAU clients and have them signed off
• Provide the executive management with MIS to make informed decisions on scaling
• Formulate business strategy with others in the executive team for local operations as well as at the organizational level
• Design policies that align with the overall strategy for BLR
• Implement efficient processes and standards that align with global requirements
• Coordinate customer service operations and find ways to ensure we scale our services with each client
• Ensure compliance with local and international laws (e.g. data protection), SOC, etc.
• Manage contracts and relations with customers, vendors, partners, and other stakeholders.
• Empanel vendors post negotiation on price and service quality.
• Evaluate risk and lead quality assurance (QA) and quality control (QC) efforts
• Oversee expenses and budgeting to help the organization optimize costs and benefits.
• Mentor and motivate teams to achieve productivity and engagement.
• Report on operational performance and suggest improvements.
• Designing policies, overseeing customer service, and implementing technology solutions within Operations.
• Committed to productivity and compliance
• Ensure operations run smoothly and that people are productive.
• Ensure metrics and measurements are in place and followed by everyone in the organization.
• Determine hardware and software requirements for the business and work with the IT vendor to procure and install.

Position requirement:

• Experience* in the Operations domain
• Should be CA/CFA/CPA Qualified
• Enthusiastic team player who enjoys both strategic and hands-on work
• Ability to analyze problems and develop creative solutions to complex product issues.
• Strong interpersonal, communication skills, and have the ability to work effectively with employees of all levels.