8 Bau Support Jobs

Who you are: You possess excellent business & application knowledge in the Oracle HCM domain, (e g , Core HCM, OTL, ORC, OLC, Benefits and Compensation, Performance Management, HR Helpdesk, etc ) You have proven experience in BAU support and continuous improvement lifecycle What Youll Own: Configuration/development of solutions developed as per business requirements Analyse and resolve production issues as per SLA Working directly with HCM product owner to plan & prioritize backlog Working with HCM module leads and cross-functional leads to understand the requirements and deliver Ensuring efficiency in daily standups / refinements / retrospectives Maintain configuration workbooks and documentations as relevant Able to priorities the workload and deliver as per deadline Role accountabilities : Collaboration: Collaborates and communicates with relevant domain Business Process Owners, Business Process Experts, Key Business Users, and End Users Collaborates with OIM team and member of Design Authority Collaborates with OEA Data, Infrastructure and Integrations team and Oracle Operation & Optimization Technical Solution Managers to ensure technical landscape adheres to standards Applications Support & Maintenance: Participates in assessment of the technical landscape to ensure processes/integrations are optimally configured Supports Arcadis 3rd party vendors in assessing & validating proposed solutions and/or create proposed solutions to address incidents/problems Participates in the Oracle Cloud quarterly update process and testing for apps in collaboration with KBUs and OOO Test Manager Attends service calls with partners to provide assistance on technical issues Join Oracle support sessions to participate in Oracle product development and thereby improve business efficiency Applications Enhancement & Continuous Improvement: Collaborates with Product Owners, Business Process Owners, Business Process Experts, and Oracle Operation & Optimization C/I team to design and deliver continuous improvement projects in the Oracle applications portfolio Participates in technical design work as assigned Reviews approach with the POs and performs fit/gap analysis as assigned Assists with technical solution development, documentations and technical testing as assigned Key Shared Accountabilities: Partnership with other OEA Lanes, Teams, and OOO Domains to exceed business expectations Oracle Quarterly Update testing with OOO Test Manager and KBUs Oracle SOP and KBA development with O&Q team ager and KBUs Oracle SOP and KBA development with O&Q team The ideal candidate should: Strong knowledge of end-to-end HR business processes and the ability to resolve issues quickly and convert business requirements into system solutions Experience in HCM fast formulas, HDLs, HCM Extracts Experience with Azure Dev/Ops Experience in the HCM domain with the ability to assess impact of change Ability to work on Continuous Improvement & business projects when needed Ability to review & challenge proposed solution designs Excellent communication skills Ability to work in a fast-moving environment with Global stakeholders Knowledge of Oracle integration Cloud / SQL / OTBI / BI Publisher advantageous Required Qualifications: Bachelors degree or equivalent work experience & practical knowledge 2+ years of proven experience as an Oracle Cloud HCM developer/analyst Agile/ CI Frameworks Demonstrated technical aptitude and attention to detail Preferred Qualifications: 2+ years of hands-on Oracle HCM configuration/development Experience in agile delivery frameworks/methodologies Experience in managing incidents/problems Oracle Cloud Certification Experience in designing/delivering changes/solutions in an Oracle landscape for a global organization

As a Product Operations Specialist, you will play a crucial role in building a profound understanding of Merchant onboarding, terminal enablement, testing, root cause analysis, and more. Your primary responsibility will be to coordinate with internal teams to ensure seamless customer onboarding, understanding the necessary rules and configurations for customer enablement, and validating and maintaining configurations on checklists. Additionally, you will work closely with customers, assisting them in going live and coordinating with external aggregators. In the absence of automated testing, you will manually conduct basic test suites to ensure sanity testing is achieved. Furthermore, your role will involve conducting the first level of root cause analysis to identify any delays or issues arising from mistakes in merchant onboarding. Collaborating both internally and with customers, you will provide Business-As-Usual (BAU) support and identify operational tasks that can be automated, working with the Product team to implement automation. You will also support the Product Manager and Product Marketing Manager team in owning the Go-To-Market (GTM) strategy for products. As a key member of the Operations team, you will be expected to collaborate with other Operations teams and the Support and Integrations teams to address day-to-day issues related to merchant onboarding and provide product clarifications. To excel in this role, you should thrive in a fast-paced startup environment, possess strong communication skills for effective stakeholder management, excel in problem-solving with meticulous attention to detail, demonstrate an entrepreneurial spirit, and be proactive and data-driven with solid analytical skills. Additionally, a willingness to understand technical aspects relevant to the sub-group domain is essential for success in this position.,

Here are our day-to-day job responsibilities: Client Relationship Management: Develop and maintain strong relationships with clients, acting as the primary point of contact for all technical matters. Understand the client's business goals, challenges, and technical needs to align company solutions effectively. Technical Expertise: Acquire a deep understanding of the company's products, services, and technical capabilities. Stay updated on industry trends, best practices, and emerging technologies to provide valuable insights to clients. Needs Assessment: Collaborate with clients to gather their technical requirements and translate them into actionable plans. Identify potential gaps or areas for improvement in the client's current setup and propose appropriate solutions. Solution Delivery: Work closely with internal technical teams to design, implement, and customize solutions that meet the client's needs. Ensure the successful deployment and integration of products or services, providing technical guidance throughout the process. Need to manage projects for up to 10 seats. Create and manage those project timelines, deliverables, and milestones to ensure timely and successful solution implementation. Monitor project progress, identify potential risks, and proactively address any issues that may arise. Issue Resolution: Serve as a technical escalation point for any issues or challenges that clients encounter. Coordinate with technical teams to troubleshoot and resolve technical problems, minimizing downtime and disruptions. Training and Support: Provide training sessions to clients on how to use and maximize the benefits of the company's products and services. Offer ongoing technical support, guidance, and recommendations to help clients optimize their use of the products. Performance Tracking and Reporting: Define key performance indicators (KPIs) and metrics to measure the success and effectiveness of the solutions provided. Regularly report to clients on their solution's performance, highlighting achievements and suggesting areas for improvement. Customer Advocacy: Act as a voice of the customer within the company, providing valuable feedback to drive product improvements and enhancements. Advocate for the client's needs and interests to ensure their satisfaction and loyalty. Renewal and Upsell Opportunities: Renewal and Upsell Opportunities: Identify opportunities for upselling additional products, features, or services that align with the client's evolving needs. Support contract renewals by demonstrating the value and ROI of the company's solutions. Continuous Improvement: Continuously assess and refine the process to enhance client satisfaction and streamline operations. Need to review MSA and SOW as well to find scope of improvement. Seek feedback from clients and internal teams to improve service quality and effectiveness. In Crux, a Manager plays a pivotal role in ensuring that clients receive the utmost value from a service provider company's technical offerings. They act as a trusted advisor, guiding clients through technical challenges, fostering strong relationships, and contributing to the overall success of both the clients and the company.

ProductionTechnical Supportfor Java based applications Skill Set Unix OS, Scripting, SQL Queries, Devops Experience inProductionSupport Environment with Strong Technical Skills at a minimum on Unix OS, Scripting Skills, SQL Queries. Should have experience in supporting Java based applications and worked on ITSM service delivery including Release management. Exposure to dev-ops tools is a must for this level. Individual should be able to work on critical assignments ( BAU support and Project work) with minimal or no supervision and able to work in high pressure environment. Working in shifts ( No night shift)along with rotational weekend/holiday on-call coverage is part of role. Support 24X7 Good Communication Skills

Here are our day-to-day job responsibilities: Client Relationship Management: Develop and maintain strong relationships with clients, acting as the primary point of contact for all technical matters. Understand the client's business goals, challenges, and technical needs to align company solutions effectively. Technical Expertise: Acquire a deep understanding of the company's products, services, and technical capabilities. Stay updated on industry trends, best practices, and emerging technologies to provide valuable insights to clients. Needs Assessment: Collaborate with clients to gather their technical requirements and translate them into actionable plans. Identify potential gaps or areas for improvement in the client's current setup and propose appropriate solutions. Solution Delivery: Work closely with internal technical teams to design, implement, and customize solutions that meet the client's needs. Ensure the successful deployment and integration of products or services, providing technical guidance throughout the process. Need to manage projects for up to 10 seats. Create and manage those project timelines, deliverables, and milestones to ensure timely and successful solution implementation. Monitor project progress, identify potential risks, and proactively address any issues that may arise. Issue Resolution: Serve as a technical escalation point for any issues or challenges that clients encounter. Coordinate with technical teams to troubleshoot and resolve technical problems, minimizing downtime and disruptions. Training and Support: Provide training sessions to clients on how to use and maximize the benefits of the company's products and services. Offer ongoing technical support, guidance, and recommendations to help clients optimize their use of the products. Performance Tracking and Reporting: Define key performance indicators (KPIs) and metrics to measure the success and effectiveness of the solutions provided. Regularly report to clients on their solution's performance, highlighting achievements and suggesting areas for improvement. Customer Advocacy: Act as a voice of the customer within the company, providing valuable feedback to drive product improvements and enhancements. Advocate for the client's needs and interests to ensure their satisfaction and loyalty. Renewal and Upsell Opportunities: Renewal and Upsell Opportunities: Identify opportunities for upselling additional products, features, or services that align with the client's evolving needs. Support contract renewals by demonstrating the value and ROI of the company's solutions. Continuous Improvement: Continuously assess and refine the process to enhance client satisfaction and streamline operations. Need to review MSA and SOW as well to find scope of improvement. Seek feedback from clients and internal teams to improve service quality and effectiveness. In Crux, a Manager plays a pivotal role in ensuring that clients receive the utmost value from a service provider company's technical offerings. They act as a trusted advisor, guiding clients through technical challenges, fostering strong relationships, and contributing to the overall success of both the clients and the company.

Job Title: Oracle Cloud HCM Benefits - Functional Consultant Experience: 7 to 10 Years (Minimum 34 years in UK or India Benefits) Location: Hyderabad / Bangalore) Industry: IT / Software Services Job Description: We are seeking an experienced Oracle Cloud HCM Benefits - Functional Consultant to manage and support the UK or India Benefits module . The ideal candidate should have a solid understanding of country-specific benefits regulations and proven experience in providing BAU support and configuration within Oracle HCM Cloud. Key Responsibilities: End-to-end ownership of UK or India Benefits configuration in Oracle Cloud HCM Configure and optimize Benefits modules in compliance with local regulations Handle day-to-day support activities (ticket-based support) Create and manage Benefit plans, programs, and enrolments Collaborate with HR and Payroll teams to ensure seamless benefits administration Stay updated on UK or India benefits-related legislative changes and ensure system compliance Required Skills: 710 years overall experience as an HCM Functional Consultant Minimum 3–4 years hands-on experience in UK or India Benefits module Strong knowledge of Benefits processes and regulations (UK or India) Hands-on experience in plan creation, enrolments, and setup Excellent analytical and communication skills Oracle HCM Cloud Benefits certification is an advantage Educational Qualification: Bachelor's degree in Human Resources, Information Technology, or a related field Apply Now if you're a detail-oriented professional with a passion for Oracle Cloud and employee benefits!

Role & responsibilities: Red Hat Linux 7/8 Administration File System, NFS Troubleshooting, Permissions OS Monitoring and Troubleshooting, System Health, and performance monitoring OS Patching, Vulnerability Remediation Multipathing, Teaming/Bonding Server Build and Decommission, Hardware Breakfix (CISCO UCS/HP), Firmware. Upgrade VMWare Vcenter, ESXI ITIL Process knowledge to handle Incidents, Changes and Requests including Major Incident handling and problem investigation. Experience as a team lead, people management, shift management, experience in roster preparation. Good to have Skills: Experience on PCS Cluster, RedHat cluster, Veritas Cluster and Veritas Volume. Manager Experience on Satellite, Ansible, Splunk Monitoring tool. JD 7-8 Years of relevant experience on RHEL Administration At least 2 years of experience working as a Team Lead and people manager. Should have the experience on roster management. Should have excellent communication skills (Written/Verbal) Should be able to manage the customer calls. Should drive the service improvement initiative and identify automation opportunities. 24/7 Rotational Shift Mandatory Work from Office weekly 3 days File System, NFS Troubleshooting, Permissions File system clean-up, OS Health Check, All OS related BAU task, Post Patching validation, OS resource Uplift (Uplifting Disk, CPU and Memory), file system for Physical Servers Physical and Virtual Server Build and Decommission Package Deployment Hardware Break-fix management, Coordination with Hardware vendors, on demand firmware upgrade BAU supports cluster related issues, Cluster disk extension, health checks.• VMWare VM health check, VM tool upgrade, Compute resource (CPU, RAM, Disk) uplift for Linux VMs Management of Incident Ticket / RITM / Change request related to Linux server, Cluster and ESXI. Troubleshot backup failure and configuration related issues. Provide possible support during DR Test. Interested candidates are requested to apply with the below link. https://www.jobs.global.fujitsu.com/job/Red-Hat-Linux-78-Admin-Technical-Services-Engineer-Expert-1772/1772-en_US/

RESPONSIBILITIES: Manage knowledge and transition from the current teams into dedicated Financial Crime technology support teams, including SLA/OLA identification, Data Quality (DQ) analysis, and detailed activity level documentation. Enhance and maintain the data collation and reporting processes and applications to ensure accurate and timely availability of data for decision-making processes. Develop and enforce data governance policies and procedures to ensure data integrity, security, and compliance with regulatory requirements. Collaborate with various teams and functions to understand their data processes and needs, and provide guidance and support in establishing efficient data collection, storage, and retrieval processes. Monitor and analyze the performance of the current state processes to identify areas for improvement, implement upgrades, and troubleshoot any issues to minimize downtime. Conduct regular data audits to identify and resolve data quality issues, ensuring the accuracy and reliability of data used for reporting and analysis. Support end-users with current processes, providing guidance on data entry, extraction, and interpretation. Prepare and present reports and analyses to support strategic decision-making processes. SKILLS: 5-7 years of BAU/support management experience. Background in BAU management with KYC, Transaction Monitoring, and/or similar regulated processes. Understanding of E2E BAU lifecycle management for IT Application Services. Knowledge and experience in managing reporting applications and proficient in data management. Excellent problem-solving and troubleshooting skills to identify and resolve system issues. Excellent verbal and written communication skills to effectively interact with stakeholders at various levels. Strong analytical and critical thinking abilities to interpret complex data and provide insights. Ability to work collaboratively with cross-functional teams to understand their business needs and translate them into technology solutions. Detail-oriented with a focus on data accuracy and integrity.