Operations Associate (QA)

Job Description

About VerbalFlo: VerbalFlo.ai is an innovative AI startup based in the UK, focused on delivering intelligent solutions that transform businesses. We are seeking a detail-oriented and organized individual to join our team as a Quality Assurance/Audit Associate. This position focuses on ensuring the quality of our AI-driven solutions while maintaining the accuracy and relevance of property data in our systems. The ideal candidate will have a blend of technical expertise in QA testing, strong communication skills for collaboration, and meticulous attention to detail for data management. Key Responsibilities: Quality Assurance (QA) Documentation: Create comprehensive FAQs and user guides to support internal and external stakeholders. Review existing FAQs to ensure accuracy, relevance, and alignment with customer needs. Testing: Conduct various types of testing, including: Call testing to verify system functionality and voice recognition. Chatbot testing to assess conversational AI responses. Email testing for tone, accuracy, and functionality. Utilize internal and external tools to perform rigorous testing of AI systems. Reporting: Document and report testing results, and system performance to relevant stakeholders. Provide actionable insights to improve AI functionalities. Collaboration with AI Team: Assist the AI team with prompt writing and optimization. Address queries and provide constructive feedback to enhance system responses and user experience. Supply Coordination Property Data Management: Update property details in the system to reflect the most current and accurate information. Review property data for consistency, completeness, and compliance with company standards. Collaboration: Work closely with cross-functional teams to ensure seamless integration of property details with the AI platform. Key Qualifications ● Strong analytical and problem-solving skills. ● Proficiency in testing tools and methodologies. ● Excellent communication and collaboration abilities. ● High attention to detail for documentation and data management. ● Ability to work in a fast-paced, tech-driven environment. Why VerbaFlo? Join an AI startup that's growing faster than your morning coffee! Work alongside a team that’s as diverse and talented as your playlist. Competitive pay and perks, because you deserve to be treated like the genius you are. Career growth? We’re all about helping you level up. Oh, and did we mention lunch is on us? Fuel up and keep those ideas flowing! If you're passionate about technology and looking for an exciting opportunity to contribute to a rapidly growing company, we’d love to hear from you! Show more Show less