Operations Associate

We are looking for a highly driven and ambitious person with the drive to lead multi-layered teams and who place an inordinate amount of importance on learning and improvising. With a relentless focus on execution, you need to be highly data-driven and have a higher-than-normal sense of ownership. Prior experience in Operations/procurement/program management/ process standardization is mandatory.

Primary Responsibilities

1. Take complete ownership of Project Execution (including P &L )

2. Take up existing projects and optimize them by closely working with the product team.

3. Handle general operations which include daily execution, driving volume, tracking progress, highlighting flags and daily reporting.

4. Analyze training needs and provide training.

5. Collect feedback on a regular basis and resolve any issues

6. Monitoring the team performance to achieve the KRA’s

7. Mentor and motivate the student workforce. Demonstrate strong people engagement skills.

8. Run the pilot of projects.

9. Suggest improvements in processes at every level in operations.

10. Set goals/KPIs/targets for the team members.

Desired Skills

1. 0-2 years of relevant experience in managing an operations team.

2. Proven ability in driving tightly controlled operational metrics

3. Strong process orientation & business acumen

4. You should have good people management, team building and program management skills.

5. Strongly inclined to do high-quality and impactful work in a dynamic and unstructured environment.

6. Higher than normal sense of ownership with a clear bias for action.

7. Relevant educational qualification.

8. Must have impeccable verbal and written communication skills (Both English and Hindi).