Operations Analyst

Job Description

Customer/Stakeholder support background. Procurement & Payment follow-ups. Administration, Travel, and Hotel bookings. Freelance & Vendor management. Key Responsibilities- Assist General Managers with freelancer contracts, vendor account setup, and payments, ensuring timely follow-through on unresolved issues. Track staff issues, manage an up-to-date headcount tracker, and assist with contractor-related matters. Manage purchase orders using the internal procurement tool, Ariba. Assist executives with travel and hotel bookings for business trips and ensure their expenses are reconciled and submitted on time. Ensure all reports are accurate, current, and easily accessible. Provide specialized and complex administrative services and coordination for departmental projects, applying prior knowledge and experience of internal systems. About You - Experience: 2 - 4 years in administration, customer support, Invoice payments, Crate PO s or stakeholder management. Education: Bachelors degree in any discipline. Strong verbal and written communication skills. Ability to multitask and prioritize competing demands to meet deadlines effectively. Interest in or openness to working with accounts payable and cross-functional teams. Proficient in utilizing database search tools to gather and analyze relevant information efficiently. Proactively identify opportunities for process improvement and take initiative in implementing enhancements. Flexibility to adapt to a rotational shift schedule, supporting 24/5 operations as required by the business What s in it For You Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial we'llbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.