Operations Analyst

As a member of the Account Operations Team at NTT DATA Services, your role will involve supporting NTT DATA Account Leaders in Contract Management, Account Governance, and Business Process Compliance activities. You will play a crucial role in enabling timely order-to-cash processes and facilitating effective coordination between Sales, Forecasting, ERP, and Resourcing actions. Your primary objective will be to support account operations/administrative activities, improve processes/data/compliance/awareness within or across accounts, provide proactive insights, and support actions related to org-wide initiatives. **Key Responsibilities:** - Utilize your strong process/business knowledge and experience with Order-to-Cash processes - Track account operations, conduct process compliance activities, and perform repeatable administrative actions with minimal coordination or ambiguity - Offer continuous improvement ideas by leveraging your analytical skills - Collaborate with resource management, revenue, and finance teams to ensure smooth month, quarter, and year-end closing processes **Qualifications Required:** - Proficiency with MS Office suite (MS Excel, MS Outlook, etc.) - Ability to effectively use systems for Projects/Time/Resource management and other functions - Experience with SAP and Salesforce.com will be an added advantage - Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred; Order management and master data management will be advantageous - Strong communication (verbal and written) & analytical skills with the ability to understand complex business problems and propose solutions - Self-management skills to effectively organize and manage activities, drive attention to detail, ensure quality of deliverables, and optimize results - Flexibility to adapt to business requirements and coordinate with internal resources and stakeholders for flawless execution of work - Ability to communicate insights and plans effectively to cross-functional team members and management - Monitoring deliverables, ensuring timely completion of change requests/requirements, maintaining SLAs, and resolving issues within SLA At NTT DATA Services, you will be part of a dynamic team that is dedicated to helping clients navigate technology challenges and achieve growth. Join us in Gurgaon and be a part of our exciting journey towards excellence in Account Operations.,