Operations Analyst NTT DATA North America

3.0 - 7.0 years

0 Lacs

haryana

On-site

You will be joining NTT DATA Services, a top 10 global services company and part of the NTT Group, aiding clients worldwide in responding to market dynamics, reducing costs, and increasing productivity. As part of the Finance team in Gurgaon, you will play a crucial role in supporting Account Leaders in Contract Management, Account Governance, and Business Process Compliance to ensure a smooth order-to-cash process. Your responsibilities will include tracking account operations, ensuring process compliance, and providing proactive insights to support account growth. You will collaborate with various teams to streamline month, quarter, and year-end closing processes, utilizing your strong business knowledge and experience with Order-to-Cash processes. Proficiency in MS Office suite, particularly in Excel and Outlook, is essential for this role. Experience with SAP and Salesforce.com will be advantageous. Having expertise in areas such as Project/Time management, Contracts/Invoicing/AR, Order management, and master data management will be preferred. As a part of the team, you will conduct User Acceptance Testing (UAT), secure sign-offs for new requirements, and ensure effective communication with internal stakeholders. Your ability to analyze complex business problems, propose solutions, and maintain SLAs will be critical to your success. In summary, this role requires a self-managed individual with strong communication, analytical, and management skills, who can drive attention to detail, optimize results, and effectively collaborate with cross-functional teams to deliver high-quality outcomes within set timelines.,

Posted 1 week ago

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Business Operations Analyst NTT DATA North America

3.0 - 7.0 years

0 Lacs

haryana

On-site

The Account Operations Services/team organization supports NTT DATA Account Leaders in Contract Management, Account Governance, and Business Process Compliance activities to enable a timely order-to-cash process and effective coordination between Sales, Forecasting, ERP, and Resourcing actions. The primary objective of this group is to enable Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/compliance/awareness within or across accounts, providing proactive insights, and supporting actions related to org-wide initiatives. The AO Organization Business Support Teams are responsible for overall contract management support, account operations tracking, process compliance activities, and client onboarding activities. The Account Operations Support Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager. The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity: - Resource who has strong process/business knowledge and experience with Order-to-Cash processes - Responsible for account operations tracking, process compliance activities, and repeatable administrative actions with minimal coordination or ambiguity related to the process areas - Someone with an analytical bent of mind who can work on providing continuous improvement ideas - Works closely with different teams like resource management, revenue, finance to ensure a smooth month, quarter & year-end closing process Technical Skills: - Proficient with MS Office suite (MS Excel, MS Outlook, etc.) - Ability to use systems effectively for Projects/Time/Resource management and other functions - Experience with SAP and Salesforce.com will be an added advantage Functional Skills: - Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management, and master data management will be preferred - Resource who has strong process/Business knowledge and experience with Order-to-Cash process - Conducting UAT and securing Sign Offs for new requirements under the supervision of the Technical team/Lead - Preferred Operations or Back-office Support Services background - Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions. Management Skills: - Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables, and optimize results - Flexible to business requirements - Coordinate with internal resources and stakeholders for the flawless execution of work - Effectively communicating your insights and plans to cross-functional team members and management - Monitoring deliverables and ensuring the timely completion of change requests/requirements - Maintaining SLAs and resolving issues within SLA,

Posted 1 month ago

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