Operational Specialist

As a candidate for this role with one of Zepcruit's clients, your main responsibility will be to assist and learn the following tasks: - Oversee day-to-day operational processes for both in-house and third-party delivery across manufacturing, warehousing, and distribution channels. - Manage the end-to-end delivery process, ensuring products reach customers on time and in optimal condition, whether using internal fleet or third-party providers. - Coordinate logistics, optimize delivery routes and schedules, and manage relationships with third-party delivery partners to maintain service quality. - Monitor order fulfillment, inventory movement, and ensure rigorous compliance with food safety and hygiene regulations. - Track and analyze operational performance (delivery times, order accuracy, customer feedback). Use this to reduce the cost of delivery and damage. - Coordinate with suppliers, production, sales, and customer service teams for smooth operations from manufacturing to last-mile delivery. - Maintain accurate records of all deliveries, incidents, and identify and fix operational issues. - Manage, train, and support logistics/packing staff; coordinate with delivery personnel. - Resolve delivery and operations issues promptly to ensure high levels of customer satisfaction. - Stay updated with industry trends, compliance requirements, and innovations in delivery technology and logistics. Additionally, you will need to ensure high levels of customer satisfaction by promptly resolving any delivery and operations issues. It is essential to stay informed about industry trends, compliance requirements, and innovations in delivery technology and logistics to effectively carry out your responsibilities.,