Operational Specialist

As a Lead Support Engineer based in Bangalore, you will play a crucial role in overseeing the support metrics and service delivery of IT projects. Your primary responsibilities will include monitoring project milestones, ensuring SLA compliance, and developing dashboards and reports for operational and leadership review. You will also be responsible for creating visually appealing slide decks for IT leadership, analyzing data to identify trends and issues, and recommending necessary actions for continuous improvement. To excel in this role, you should possess a Bachelor's degree in Computer Science, Information Systems, or a related field along with at least 10 years of experience in IT operations, service delivery, or project tracking. Proficiency in tools like Jira, ServiceNow, and strong knowledge of ITIL practices are essential. Your ability to interpret metrics, communicate effectively with stakeholders, and drive efficiency through problem-solving will be key to your success in this position. If you are someone who thrives in a dynamic environment, enjoys collaborating with cross-functional teams, and has a passion for delivering impactful results, we encourage you to apply for this exciting opportunity as a Lead Support Engineer.,