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Operational Excellence Manager - Data Excellence

Operational Excellence Manager - Data Excellence

Bill Gosling

3 - 8 years

15 - 19 Lacs

Bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

global operations Manager Quality Assurance French Operational excellence Senior management Information security Outsourcing Continuous improvement Licensing Financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Operational Excellence Manager will work in conjunction with the Senior Management Team, Operations and other key stakeholders in the business to ensure the development, implementation, and continuous improvements of optimal and cost-effective processes and methods to meet or exceed standards and customer expectations. Work with Senior Management to create and ensure the Company vision and core values are integrated into our operational strategies. Conduct operational reviews in all BGO locations applicable Complete random audits on client portfolios and agents and review results with appropriate local and global management Observe, monitor then coach operational agents and leadership where applicable to support department and organisational objectives Help champion core values by fostering knowledge transfer and collaboration across teams in different locations where required Hosting skill building, up-skilling learning sessions with agents and leadership where applicable Build relationships with leaders globally at various levels of leadership and partner with different departments on projects where applicable Help champion cross functional teams working on continuous improvement initiatives Champion company core values and other company programs to engage and motivate our employees Other duties as assigned Education High School Diploma or Equivalent is required College Diploma or University Degree in a related field of study Experience Minimum 3 years experience in an Operational Management role, or the equivalent work experience Previous statistical analysis or quality assurance experience would be an asset Certificates, Licenses, Registration: There are no personal certifications, licensing, or registration requirements for this job Reports to: Director, Operations; Director, Global Operations; VP, Operations

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Bill Gosling

www.billgosling.com

Customer Service Outsourcing

Winnipeg

500+ Employees

85 Jobs

Key People

Bill Gosling

Founder & CEO
James Young

President
Dawn-Ann Eadie

Vice President, Client Solutions

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Operational Excellence Manager - Data Excellence

Experience & Salary

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