Operational Excellence Lead, Director

Job Description

Join us as an Operational Excellence Lead In this high profile role, you ll be outlining performance goals and metrics to drive your function s strategy We ll look to you to use your expertise and leadership skills to define and deliver operational excellence to your function You ll be collaborating at a senior level with key stakeholders and business partners across the end-to-end journey Were offering this role at Director level What youll do As an Operational Excellence Lead, you ll be defining the inputs and outputs for your functions value chain, including financial, performance, risk and customer. You ll be working with senior leaders to make sure that these can be delivered, as well as building and developing relationships with key internal stakeholders to drive commercial income. Your relationships with colleagues in other business areas and locations will make sure that plans are aligned for the delivery of the end-to-end customer service. Your duties will also include: Leading the cost agenda for the function, including the strategy for delivery and the target operating model Making sure that capacity is created through benefit realisation or flexing of activity across the sites, delivering strong forward planning of resources Defining the target operating model and driving the quality agenda, making sure that any processes are undertaken in-line with both regulatory and customer requirements Leading the customer agenda, using key insight to inform our strategy for delivery Leading, inspiring, coaching and developing your team and the wider business, ensuring a high level of performance and specialism in regulatory matters Define functional inputs and outputs, lead cost strategy, and align with senior leaders for delivery Create capacity through planning, and partner with stakeholders to boost commercial growth The skills youll need To be successful in this role, you ll have a comprehensive understanding of the economic environment in which the function works. You ll need significant experience of working at senior levels to drive businesses forward and excellent leadership and influencing skills. You ll demonstrate skilled analytical and numerical skills, with the ability to handle complex dynamics and exercise judgement in the development and implementation of strategic plans. As well as, youll have at least 18 years experience in a role with same or similar capacity We ll also look for you to have: A strong commercial awareness The operational insight to translate long term strategy into operational plans and objectives Experience of leading multi-functional, diverse and specialist teams Highly developed relationship and stakeholder management skills Hours 45 Job Posting Closing Date: 22/06/2025