Job
Description
Join our digital revolution in NatWest Digital X In everything we do, we work to one aim. To make digital experiences which are effortless and secure. So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter. Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as an Operational Excellence Lead In this high profile role, you’ll be outlining performance goals and metrics to drive your function’s strategy We’ll look to you to use your expertise and leadership skills to define and deliver operational excellence to your function You’ll be collaborating at a senior level with key stakeholders and business partners across the end-to-end journey We're offering this role at Director level What you'll do As an Operational Excellence Lead, you’ll be defining the inputs and outputs for your function's value chain, including financial, performance, risk and customer. You’ll be working with senior leaders to make sure that these can be delivered, as well as building and developing relationships with key internal stakeholders to drive commercial income. Your relationships with colleagues in other business areas and locations will make sure that plans are aligned for the delivery of the end-to-end customer service. Your duties will also include: Leading the cost agenda for the function, including the strategy for delivery and the target operating model Making sure that capacity is created through benefit realisation or flexing of activity across the sites, delivering strong forward planning of resources Defining the target operating model and driving the quality agenda, making sure that any processes are undertaken in-line with both regulatory and customer requirements Leading the customer agenda, using key insight to inform our strategy for delivery Leading, inspiring, coaching and developing your team and the wider business, ensuring a high level of performance and specialism in regulatory matters Define functional inputs and outputs, lead cost strategy, and align with senior leaders for delivery Create capacity through planning, and partner with stakeholders to boost commercial growth The skills you'll need To be successful in this role, you’ll have a comprehensive understanding of the economic environment in which the function works. You’ll need significant experience of working at senior levels to drive businesses forward and excellent leadership and influencing skills. You’ll demonstrate skilled analytical and numerical skills, with the ability to handle complex dynamics and exercise judgement in the development and implementation of strategic plans. As well as, you'll have at least 18 years experience in a role with same or similar capacity We’ll also look for you to have: A strong commercial awareness The operational insight to translate long term strategy into operational plans and objectives Experience of leading multi-functional, diverse and specialist teams Highly developed relationship and stakeholder management skills Show more Show less
