Operational Excellence Lead, Director

Join us as an Operational Excellence Lead

• This is a strategic and high impact role supporting the India CEO who also holds a global mandate as the Chief Digital & Information Officer (CDIO) for the Group Chief Operations Office (GCOO)
• As Operational Excellence Lead, you will be at the forefront of driving continuous improvement, enterprise process optimisation and operational transformation- both locally and globally
• Your mandate: to shape, embed, and scale a culture of operational excellence across India business and contribute to the digital and operational evolution of the broader GCOO function
• We're offering this role at Director level
  

What you'll doAs an Operational Excellence Lead, you’ll be defining the inputs and outputs for your function's value chain, including financial, performance, risk and customer. You’ll be working with senior leaders to make sure that these can be delivered, as well as building and developing relationships with key internal stakeholders to drive commercial income. Your relationships with colleagues in other business areas and locations will make sure that plans are aligned for the delivery of the end-to-end customer service.

Your Duties Will Also Include

• Leading the cost agenda for the function, including the strategy for delivery and the target operating model
• Making sure that capacity is created through benefit realisation or flexing of activity across the sites, delivering strong forward planning of resources
• Defining the target operating model and driving the quality agenda, making sure that any processes are undertaken in-line with both regulatory and customer requirements
• Leading the customer agenda, using key insight to inform our strategy for delivery
• Leading, inspiring, coaching and developing your team and the wider business, ensuring a high level of performance and specialism in regulatory matters
• Define functional inputs and outputs, lead cost strategy, and align with senior leaders for delivery
• Create capacity through planning, and partner with stakeholders to boost commercial growth
  

The skills you'll needTo be successful in this role, you’ll have a comprehensive understanding of the economic environment in which the function works. You’ll need significant experience of working at senior levels to drive businesses forward and excellent leadership and influencing skills.You’ll demonstrate skilled analytical and numerical skills, with the ability to handle complex dynamics and exercise judgement in the development and implementation of strategic plans. As well as, you'll have at least 18 years experience in a role with same or similar capacity

We’ll Also Look For You To Have

• A strong commercial awareness
• The operational insight to translate long term strategy into operational plans and objectives
• Experience of leading multi-functional, diverse and specialist teams
• Highly developed relationship and stakeholder management skills