Operation Manager- Night Shift- Bahadurpally- Retail and service desk

5 - 10 years

9 - 14 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Please share cvs to sd00838847@techmahindra.com

Role and Responsibilities:

  • Front end Client interactions daily/weekly
  • Monitor and Analyze the actual performance data and ensure SLAs are being met
  • Coach and monitor Associate Managers in day-to-day operations &people management
  • Analyze reports for team performance on processes
  • Escalate issues in a timely manner across functions and suggest alternative approach
  • Ensure adherence to the process deliverables (KPI's)
  • Ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical

solutions within tight deadlines

  • Review/audit transactions at process level
  • To create a conducive and stimulating environment for the teams to accomplish their goals
  • Must keep a track of monthly Billability and Capacity Plan as per client requirement
  • Should be able to handle all types of internal & external Audits
  • Supervise and support team members to ensure that delivery is consistent with or exceeds

client's quality service standards

  • Working closely with ops & support managers to manage the Team and Individual Performance,

drive action plans for the team

  • Represent the organization and participate in client visits/meetings
  • Groom & Retain Top Talents
  • Report status to the Delivery Manager
  • Work closely with all support function teams
  • Maintain healthy working environment across all teams
  • To continually strive for process improvements

Applicants Specifications & Qualification:

  • Excellent presentation and analytical skills
    • Should have excellent problem solving capabilities and lateral thinking skills • Must be excellent in PowerPoint and data reporting skills • Comfortable in working 24*7 work environment • Excellent understanding of Quality & Operational metrics • Should understand how P&L is driven • Understanding of the business situation and capability to address issues • Flexible to change, Multi-tasking & Interpersonal skill


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