Operation Manager

Operations Manager – Mazus Hotels & Resorts

Location: Kerala & Karnataka (Multiple Properties)
Property Portfolio: Business Class Hotels, 3-Star Resorts, and Premium Cottages

About Us

Mazus Hotels & Resorts is a fast-growing hospitality group with properties across Wayanad (Kerala) and Mysore (Karnataka). Our portfolio includes business class hotels, luxury resorts, and budget-friendly stays, all designed to deliver comfort, quality, and memorable guest experiences. We are now seeking a highly skilled Operations Manager to oversee and manage multiple properties.

Job Role: Operations Manager

The Operations Manager will be responsible for the overall management, performance, and profitability of multiple properties in Kerala and Karnataka. The role requires strong leadership, strategic planning, and hands-on operational expertise to maintain high service standards across all units.

Key Responsibilities

• Oversee daily operations across multiple hotel & resort properties.
• Develop and implement operational strategies to ensure smooth functioning of all departments (Front Office, Housekeeping, F&B, Maintenance, etc.).
• Monitor financial performance, budgets, and cost control measures.
• Drive guest satisfaction by maintaining high service quality standards.
• Recruit, train, and supervise property-level managers and staff.
• Implement standard operating procedures (SOPs) across all properties.
• Ensure compliance with safety, hygiene, and statutory requirements.
• Work closely with sales & marketing teams to support occupancy and revenue targets.
• Regularly visit and audit properties to monitor performance and suggest improvements.
• Foster strong relationships with travel agents, corporate clients, and local partners.

Requirements

• Bachelor’s/Master’s degree in Hotel Management or Business Administration preferred.
• Minimum 5+ years of hotel operations experience, including multi-property management.
• Strong leadership, decision-making, and team management skills.
• Excellent knowledge of hospitality operations, budgeting, and quality control.
• Strong communication skills (English, Hindi, regional languages preferred).
• Ability to travel frequently between properties in Kerala and Karnataka.

Benefits

• Competitive salary package based on experience.
• Food and accommodation provided by the company.
• Transportation expenses covered.
• Opportunity to grow with a rapidly expanding hospitality brand.

Job Types: Full-time, Permanent

Pay: From ₹25,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off

Work Location: In person