Operation Manager : Hotel

About the Role:

We are looking for a dynamic and experienced Operations Manager to oversee the day-to-day operational functions of our hotel. The ideal candidate will be a hands-on leader with strong organizational skills, attention to detail, and a commitment to delivering an exceptional guest experience across all departments.

This role requires a strategic thinker who can streamline operations, manage teams effectively, and ensure high levels of guest satisfaction and operational excellence.

Key Responsibilities:

• Oversee daily hotel operations including front office, housekeeping, food & beverage, maintenance, and security
• Coordinate between departments to ensure seamless service and guest satisfaction
• Implement operational policies, SOPs, and quality standards across all departments
• Monitor occupancy, guest feedback, and operational reports to make performance improvements
• Ensure compliance with safety, hygiene, and regulatory requirements
• Lead daily briefings and interdepartmental meetings
• Manage budgets, control operational costs, and optimize resource utilization
• Train, supervise, and motivate departmental managers and staff
• Handle guest complaints and ensure prompt resolution
• Support the General Manager in strategic planning, vendor negotiations, and staff development initiatives

Requirements:

• Bachelor’s degree or diploma in Hotel Management, Hospitality, or Business Administration
• 5–8 years of hospitality experience with at least 2–3 years in an operations or department head role
• Strong leadership, multitasking, and problem-solving skills
• Proficient in hotel management systems (e.g., Opera, IDS, Cloudbeds) and MS Office
• Deep understanding of guest service, quality standards, and team dynamics
• Willingness to work flexible hours, including weekends and holidays

Preferred Attributes:

• Experience in managing a 3-star or 4-star hotel property
• Knowledge of local labor laws and licensing compliance
• Fluency in English and local languages
• Ability to lead operational audits and cost control initiatives

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Yearly bonus

Work Location: In person