Operation Manager

10 - 15 years

11 - 15 Lacs

Posted:5 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Well look to you for:

  • Leading and managing run operations for a portfolio of applications, including incident management, problem resolution, and SLA adherence
  • Building strong relationships with business stakeholders, ensuring customer satisfaction, and prioritizing change requests
  • Driving partner ecosystem performance to deliver effective service and ensuring quality deliverables
  • Maintaining Core Model consistency and ensuring it evolves without local deviations
  • Providing inputs to IS teams to maintain functional domain consistency and supporting new projects
  • Driving continuous improvement initiatives and cost management for solutions
  • Ensuring compliance with security, audit, and regulatory requirements

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role:
  • A degree in Information Technology, Computer Science, or a related field
  • 10+ years of overall IT experience, with at least 5 years in 24x7 production support
  • Hands-on experience with tools such as Power Apps, RPA solutions, Java, Apache, PL/SQL, TOMCAT, ETL tools, and reporting solutions
  • Knowledge and experience with engineering applications like Dassault Systmes tools (CATIA, ENOVIA, DELMIA, 3DEXPERIENCE Platform) and other PLM/CAD/CAM/CAE tools
  • Familiarity with monitoring tools (e.g., Dynatrace), ticketing systems (e.g., ServiceNow, Jira), and cloud platforms (e.g., AWS, Azure)
  • An ITIL certification is required
  • Strong stakeholder management, communication, and problem-solving skills
  • Ability to work effectively in virtual, geographically dispersed, and cross-cultural environments
  • Experience with process improvement initiatives and partner ecosystem management

Things youll enjoy

Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also:
  • Enjoy stability, challenges, and a long-term career free from boring daily routines
  • Work with new security standards for rail signalling
  • Collaborate with transverse teams and helpful colleagues
  • Contribute to innovative projects
  • Utilise our **flexible and dynamic** working environment
  • Steer your career in whatever direction you choose across functions and countries
  • Benefit from our investment in your development, through award-winning learning
  • Progress towards leadership roles in IT operations and engineering solutions
  • Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

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