Work from Office
Full Time
Roles & Responsibilities: Manage daily routine operations to ensure smooth service delivery. Maintain and update employee rosters, manage leave schedules, and ensure adequate staffing. Solve day-to-day operational challenges and escalate issues as needed. Monitor team and individual performance; identify gaps and support performance improvement. Analyze turnaround time (TAT), delivery accuracy, and other KPIs; maintain updated benchmarks. Coordinate with internal teams such as Product, Tech, and Quality to ensure seamless execution. Generate and share regular performance and compliance reports with relevant stakeholders. Drive continuous process improvements and implement process for better efficiency and quality. Ensure adherence to quality standards, timelines, and compliance protocols. Requirements: Graduate or MBA with 23 years of relevant experience in operations. Prior experience in real estate, fintech, or BFSI operations is highly preferred. Proven ability to manage teams, handle rosters, and oversee shift planning. Strong analytical and problem-solving skills; experience in operational metrics analysis. Proficient in Excel, Google Sheets, and project/task management tools Excellent coordination, communication, and management skills.
Esmsys
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