Operation Executive

Valiant Business Solutions

0 - 1 years

1 - 2 Lacs

panjim

Posted:14 hours ago| Platform: Apna logo

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Skills Required

chat resolve service communication drafting report writing typing

Work Mode

On-site

Job Type

Full Time

Job Description

Duties & Responsibilities • Engage with customers via live chat to provide prompt and accurate assistance, addressing queries, resolving issues, and ensuring a positive customer experience. • Amend customer bookings in accordance with their requests, ensuring accuracy and adherence to company policies and procedures. • Identify and resolve customer issues and complaints effectively, escalating complex issues to appropriate channels as needed to ensure timely resolution. • Communicate with clients through Teams channels to address queries, provide updates on services, and gather feedback to continuously improve service delivery. Required Skills • A good grasp on English, with excellent communication skills. • An intermediate level of computer literacy with proficiency in MS Office applications, email drafting and report writing. • A minimum typing speed of 40 wpm with 100% accuracy. • Should be an effective team contributor with good interpersonal skills. • Should be able to prioritize and manage their time as required. • Analytical approach to work and attention to detail and accuracy.

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Valiant Business Solutions

Business Consulting and Services

Pune Maharashtra

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Operation Executive